Position Title: Claims Processing Clerk
Annual Salary: R269,499
Employment Type: Permanent
Closing Date: 30 June 2025 (16:00 for hand-delivered applications; 00:00 for online submissions)
Available Positions & Reference Numbers:
| Labour Centre / Office | Reference Number | No. of Posts |
|---|---|---|
| Dundee Labour Centre | HR4/4/5/33 | 6 |
| Estcourt Labour Centre | HR4/4/5/34 | 5 |
| Kokstad Labour Centre | HR4/4/5/35 | 6 |
| Ladysmith Labour Centre | HR4/4/5/36 | 5 |
| Newcastle Labour Centre | HR4/4/5/37 | 5 |
| Greytown Satellite Office | HR4/4/5/38 | 4 |
| Pinetown Labour Centre | HR4/4/5/39 | 2 |
| Port Shepstone Labour Centre | HR4/4/5/40 | 3 |
| Richards Bay Labour Centre | HR4/4/5/41 | 1 |
| Richmond Satellite Office | HR4/4/5/42 | 6 |
| Stanger Labour Centre | HR4/4/5/43 | 4 |
| Ulundi Labour Centre | HR4/4/5/44 | 4 |
| Jozini Satellite Office | HR4/4/5/45 | 6 |
| Verulam Labour Centre | HR4/4/5/46 | 3 |
| Vryheid Labour Centre | HR4/4/5/47 | 5 |
| Pongola Satellite Office | HR4/4/45/48 | 2 |
Minimum Requirements:
- Qualifications: Grade 12 / Senior Certificate
- Experience: 0 to 6 months
Knowledge & Skills:
- Knowledge of:
- Unemployment Insurance Act
- UI Contributions Act
- Public Service Regulations & Act
- Batho Pele Principles
- Departmental Policies & Procedures
- Customer Service Practices
- Skills:
- Verbal & Written Communication
- Listening Skills
- Basic Computer Literacy
- Customer Relations
- Decision-Making
Key Responsibilities:
- Process and assess Unemployment Insurance (UI) claims according to SOPs.
- Register employers and verify employee declarations as required.
- Ensure timely execution of approved claim payments.
- Respond to queries related to claims and other relevant matters.
- Handle general administrative tasks within the department.
Enquiries:
(Contact the relevant Labour Centre representative for questions or clarifications.)
- Dundee: Ms T Khumalo – (034) 212 2421
- Estcourt: Ms J Fakazi – (036) 352 7767
- Kokstad: Mr S Ngqoza – (039) 727 2140
- Ladysmith: Ms L Radebe – (036) 638 1900
- Newcastle: Mr S Pillay – (034) 312 3334
- Greytown: Mr M September – (033) 341 5300
- Pinetown: Mr B Gwala – (031) 701 7740
- Port Shepstone: Mr S Biyase – (039) 682 2406
- Richards Bay: Mr I Ximba – (035) 760 1614
- Richmond: Mr P Mtolo – (033) 212 2768
- Stanger: Ms S Mkhize – (032) 551 7300
- Ulundi & Jozini: Mr T Nkosi – (035) 879 8800
- Verulam: Mr B Zondi – (032) 541 5600
- Vryheid & Pongola: Mr F Dladla – (034) 980 8916
Application Submission:
Applications can be submitted via post, hand-delivery, or email. Be sure to quote the correct reference number and use the corresponding email address.
Example (Dundee Labour Centre):
- Postal: Deputy Director, Dundee Labour Centre, PO Box 445, Dundee, 3000
- Hand Deliver: 63 Victoria Street, Dundee
- Email: Jobs-KZN4@labour.gov.za
(For other centres, refer to original instructions or ask me for specific address details.)
Important Notes:
- Only submit a completed Z83 application form and a comprehensive CV (combined as one PDF document).
- Do not include any certificates or additional documents unless shortlisted.
- Use the new Z83 form available at www.gov.za.
- JPEG or photo-based applications will not be accepted.
- Failure to follow instructions may lead to disqualification.
