Location:
Lanseria, Gauteng
Full Job Description
Role Overview:
As an Administrative and Operational Support Specialist within the Customer Support Africa team, you will play a critical role in ensuring seamless day-to-day operations. This position requires a proactive and organized individual capable of handling various administrative duties, facilitating internal and external communications, and contributing to special projects and performance reporting.
Key Responsibilities
Administrative & Operational Support:
- Provide administrative assistance to the Customer Support Africa team, including managing calendars, preparing documents, scheduling meetings, and handling correspondence.
- Maintain accurate and compliant records related to Health & Safety, visitor protocols, and auditable quality processes.
- Coordinate travel arrangements for the team, including handling visa processes.
- Process invoices and expense claims related to travel, training, events, and supplies.
- Offer administrative backup to other departments during peak periods or unforeseen circumstances.
Internal & External Communication:
- Promote effective communication within the team and across key departments such as Security, HR, Finance, and Facilities Management.
- Prepare and circulate internal updates regarding Airbus events and key briefings, along with intelligence relevant to the Customer Support Africa mission.
- Coordinate with external clients and partners for event or training logistics.
- Collaborate with the Communications department to ensure professional and aligned messaging to all stakeholders.
Event Management & Special Projects:
- Plan and execute training sessions and seminars for customers and partners, including handling logistics, materials, scheduling, and attendance.
- Organize internal team events such as meetings, recognition functions, and feedback sessions to support engagement and continuous development.
- Assist with team onboarding, as well as workshops related to Health & Safety or Ethics & Compliance.
- Support the coordination of special initiatives like customer satisfaction programs, complaint management, or digitization efforts.
Performance Monitoring & Reporting:
- Assist in the creation and maintenance of performance dashboards tracking KPIs relevant to customer service and internal development efforts.
- Compile data from internal systems to support decision-making and operational reporting.
- Contribute to the preparation of performance reports, including monthly business reviews and mission updates.
Compliance and Integrity:
This role requires a strong commitment to ethical conduct and compliance, forming the foundation for Airbus’s success, reputation, and sustainable growth.
Company:
Airbus Southern Africa (Pty) Limited
Employment Type:
Permanent
Experience Level:
Professional
Job Family:
Support to Management (JF-FA-ES)
Diversity and Inclusion:
Airbus is an equal opportunity employer, dedicated to building a diverse workforce and inclusive work environment. We welcome applicants from all backgrounds regardless of age, gender, disability, sexual orientation, religion, or cultural heritage.
Important Notice:
Airbus does not request any form of payment during its recruitment process. Any fraudulent activity should be reported to emsom@airbus.com.
Flexible Work Environment:
We encourage innovative thinking through flexible working arrangements, enabling you to collaborate and connect with ease.
