Location:
Johannesburg, Gauteng
Job Reference: 019979
Application Deadline: 13 May 2025
Contract Type: Permanent
Employment Equity Position: Yes
Company Overview
Clicks Group
As a leading health and beauty retailer, Clicks is dedicated to delivering excellent customer experiences by combining efficient store operations with top-tier service.
Position Summary
Industry: Wholesale & Retail Trade
Job Category: FMCG, Retail, Wholesale, and Supply Chain – Other
Region: Johannesburg Metropolitan
Purpose of the Role
To provide exceptional customer service by efficiently managing point of sale (POS) operations, handling merchandising duties, and supporting promotions to create a positive in-store experience.
Key Responsibilities
- Ensure timely and efficient execution of all POS activities.
- Accurately scan products and process customer payments, including ClubCard rewards.
- Handle cash responsibly and securely at all times.
- Actively promote and enroll customers in the Clicks ClubCard program.
- Highlight in-store promotions to boost sales and enhance customer satisfaction.
- Serve as a friendly and professional brand ambassador.
- Maintain visual merchandising and uphold store cleanliness and housekeeping standards.
- Stay informed on products, ranges, promotions, and events to assist customers effectively.
- Support Clicks’ goal of being the leading choice in health and beauty retail.
Knowledge & Skills Required
Knowledge:
- Basic arithmetic skills
- Understanding of retail/FMCG merchandising and promotion principles
- Knowledge of stock management procedures
- Customer service best practices
Skills:
- Strong planning and organizational abilities
- Effective problem-solving
- Excellent customer service orientation
- Clear communication
- Computer literacy
- Solid numeracy skills
Competencies
Essential:
- Building relationships and networking
- Following procedures and instructions
- Achieving results and exceeding customer expectations
Desirable:
- Team collaboration
- Influencing and persuading others
- Planning and adapting under pressure
Minimum Requirements
Experience:
- Preferred: Previous customer service experience in a retail or FMCG environment
Education:
- Required: Grade 12
- Preferred: Minimum 50% in both Maths and English at Grade 12 level
