Location: Sandton, Gauteng
Business Unit: Discovery Life
Function: Client Service
Date Posted: 7 May 2025
Position Title: Servicing Administrator
About Discovery
Discovery’s mission is to improve people’s health and enhance and protect their lives. We invest in individuals who align with this purpose and thrive in a fast-paced, innovative environment. As global leaders in our field, we’re committed to driving meaningful societal change while achieving business success.
About Discovery Life
Discovery Life operates in a dynamic and rapidly evolving environment, offering innovative risk assurance solutions to individuals. The business emphasizes exceptional customer service and fosters strong relationships with brokers and stakeholders to ensure long-term value.
Purpose of the Role
The Servicing Administrator is responsible for handling email queries, incoming calls, and policy change requests from clients and their administrative teams. The role requires the delivery of prompt, high-quality service and effective client communication.
Key Responsibilities
- Meet daily individual targets to contribute to collective TWT (Today’s Work Today) goals.
- Respond to client inquiries and process requests promptly and professionally.
- Coordinate with Franchises to ensure service excellence.
- Interpret written queries accurately and take appropriate action.
- Manage and process servicing quote requests within daily targets.
- Build and maintain long-term relationships with clients, brokers (DFC, DCS), and administrative teams to support a collaborative culture.
Education & Experience
Required:
- Matric/Grade 12.
- 2–3 years’ experience in an administrative role within financial services or insurance.
- Minimum of 1 year in a call centre environment within the same industry.
Preferred:
- 1 year of experience in a servicing-related role.
- 2–3 years of experience in Discovery Life Client Services or Discovery Consulting Services (DCS).
Skills & Competencies
Essential:
- Strong time management and organizational skills.
- Excellent customer service orientation.
- Effective verbal and written communication skills.
Preferred:
- Knowledge of Discovery Life products, systems, and processes.
- Proficiency in Afrikaans.
Employment Equity
Discovery is an Equal Opportunity Employer. Our Employment Equity Plan and Targets will be considered in the recruitment process. We actively encourage applications from individuals with disabilities.
