Position Title: Receptionist
Reference Number: R030019
Date Posted: 2025/05/15
Location: George, Western Cape
Employment Type: Permanent
Work Level: Skilled
Salary: Market-Related
EE Position: No
About Us
Founded in 1987, Triton Express has grown from humble beginnings in Durban to become a leader in road freight logistics across Southern Africa. As a valued member of the Plennegy Group, we are committed to delivering reliable, cost-effective, and innovative logistics solutions tailored to our customers’ diverse needs. Our team is built on principles of performance, integrity, and leadership, and we are passionate about providing exceptional service through our dedicated staff.
Job Opportunity: Receptionist – George
We are looking for a professional and detail-oriented Receptionist to join our dynamic team. As the first point of contact for visitors and clients, you will play a vital role in ensuring a positive and efficient customer experience while supporting key administrative and operational functions.
Key Responsibilities
Reception & Communication Duties:
- Answer, direct, and respond to incoming telephone calls promptly and professionally.
- Take and relay messages accurately and efficiently.
- Welcome visitors and assist with queries or requests.
- Liaise with Telkom/Alcatel for telephony maintenance needs.
- Source and make outgoing calls as required.
Front Office Management:
- Maintain a clean, presentable reception area.
- Receive and distribute parcels and correspondence.
- Supervise client collections and manage visitor logs.
- Offer information and direct visitors accordingly.
Client Support:
- Conduct customer service surveys.
- Generate and send freight quotations.
- Resolve freight-related queries through waybill and discrepancy checks.
- Reconcile customer statements with distribution records.
Operational Support:
- Issue and manage driver stationery.
- Administer discrepancy reports and update master records.
- Monitor and verify outstanding PODs and assist with delivery reports.
- Support delivery/collection processes, liaising with clients as needed.
Administrative Tasks:
- Capture and verify waybill data using Freightware.
- Process PODs and report discrepancies.
- Handle COD (Cash on Delivery) banking and daily deposit reports.
- Maintain stationery and fuel slip records, and complete monthly reconciliations.
- Assist with general filing and invoice copying.
Requirements
Minimum Qualifications & Experience:
- Grade 12 (Matric)
- 1–2 years of experience in reception or clerical roles
Technical Skills:
- Proficiency in MS Word, Excel, and Outlook
- Familiarity with Freightware or similar systems
- Basic understanding of warehousing procedures
Communication Skills:
- Fluent in English and Afrikaans (verbal and written)
- Effective communication across all levels
- Strong listening and interpersonal skills
Attributes:
- Highly detail-oriented and accurate
- Self-motivated, professional, and reliable
- Able to work under pressure and independently
- Courteous and presentable at all times
Additional Requirements:
- Willingness to work overtime when needed
- Reliable personal transport
Working Hours:
- Monday to Friday: 07:00 – 17:00
- Overtime as required
