Location:
Hatfield, Gauteng
Full Job Description:
Introduction:
Metropolitan is one of South Africa’s oldest financial services brands, with a proud 127-year history of empowering communities through accessible financial solutions that promote financial growth and security.
Operating across South Africa and seven other African countries—including Namibia, Botswana, Kenya, Ghana, and Lesotho—Metropolitan specializes in providing financial wellness products for low-income markets, offering services such as funeral cover, health insurance, savings, hospital cash-back plans, retirement solutions, and life insurance.
Visit us at: www.metropolitan.co.za
Disclaimer:
Applicants are encouraged to verify the authenticity of this job advertisement on our official careers page.
Role Purpose:
To ensure the efficient operation of the office by providing high-level administrative support to the Provincial General Manager.
Requirements:
Qualifications:
- Matric or an equivalent NQF4 qualification (essential)
- Additional qualifications in Office Administration, Project Management, or Secretarial Studies (preferred)
Experience:
- Minimum of 5 years’ experience supporting an executive, with responsibility for managing events and projects (essential)
- Exposure to the insurance industry (advantageous)
- Experience supporting a manager or team (advantageous)
- Familiarity with relevant business systems (preferred)
- Proficient in Microsoft Office
- Budget management experience
Duties & Responsibilities:
Internal Processes:
- Proactively manage and coordinate the Provincial General Manager’s calendar.
- Organize all aspects of meetings, workshops, and events—including venue booking, catering, and logistics—within budget.
- Provide administrative support for meetings by preparing and distributing agendas, presentations, and minutes within agreed timelines.
- Manage travel arrangements following business processes and budget guidelines.
- Handle incoming calls and correspondence, responding independently where appropriate.
- Manage office supplies and refreshments, ensuring availability within budget constraints.
- Maintain organized, accessible filing systems (both physical and electronic).
- Prepare and verify invoices and ensure timely payment processing.
- Arrange maintenance of office equipment through relevant service providers.
- Monitor communications on behalf of the manager and ensure timely responses.
- Escalate and resolve office maintenance and service issues within agreed SLAs.
Client Service:
- Provide expert advice and guidance to clients and stakeholders.
- Build and nurture relationships with both internal and external clients.
- Deliver services according to set agreements to manage and meet client expectations.
- Recommend improvements for client service and promote the fair treatment of clients.
People:
- Contribute to a collaborative and feedback-driven culture.
- Foster positive working relationships with peers and stakeholders.
- Support and participate in change management initiatives.
- Pursue continuous professional development, keeping up-to-date with industry and legislative changes.
- Share and implement innovative ideas.
- Take responsibility for personal career growth.
Finance:
- Manage and reconcile expenses within the allocated budget and company policy.
- Support financial planning activities in the division.
- Identify and propose opportunities to improve cost-efficiency.
- Handle company resources responsibly.
- Participate in risk management processes and share insights as needed.
Competencies:
- Effective interpersonal communication
- Adaptability to change
- Attention to detail
- Sound decision-making
- Team collaboration
- Compliance with procedures
- Ability to maintain composure under pressure
- Commitment to meeting deadlines
