Job Description
Mission / Core Purpose of the Role
To provide comprehensive daily administrative support to the General Manager, Senior Managers, and the Stakeholder & Relationship Management team, ensuring seamless operational efficiency and effective communication.
Key Responsibilities
1. Logistical & Administrative Support
- Act as a central point of contact for departmental communication, including meeting coordination and information dissemination
- Monitor and track stakeholder engagements, ensuring follow-ups and proper closure of all activities
- Compile submissions and prepare professional meeting packs for internal and external engagements
- Coordinate meeting logistics, including venue bookings, catering, dietary needs, accommodation, and related arrangements
- Ensure timely distribution of meeting packs to all relevant stakeholders
- Process stakeholder requests addressed to the Leadership Team in accordance with internal policies and procedures
- Manage business travel and accommodation arrangements for General Managers
2. Document Management & Filing
- Ensure accurate filing of meeting minutes on the shared drive
- Maintain records of all documented submissions for future access and audit purposes
- Establish and manage a structured, user-friendly document filing system
- Create and update administrative files, ensuring all documents are properly stored and accessible
- Track the daily activities of the CXSO and provide updates to the Leadership Team
- File incoming correspondence following appropriate action or instruction
- Maintain and regularly update distribution lists (e.g., new joiners, resignations)
- Support leadership in the full planning and execution of events
3. Financial Administration Support
- Create and monitor expenditure requisitions and general requisitions via Oracle, from initiation to reconciliation
- Manage office supply inventories and stationery needs
- Provide general administrative support including database maintenance, filing, and record keeping for the business unit
- Contribute financial insights during OPEX meetings regarding budget planning
- Monitor OPEX encumbrances and report variances to management and finance
- Conduct monthly supplier account reconciliations and ensure timely supplier payments in line with contracts and MTN policies
- Assist the finance team with monthly accruals and financial forecasts
- Monitor and ensure closure of open purchase orders in collaboration with buyers
- Maintain a register of all contracts within CXSO, flagging expirations six months in advance to leadership
4. People & Culture Engagement
- Develop and maintain personal development plans in collaboration with your leader
- Understand and align with key performance areas (KPAs) and performance indicators (KPIs)
- Take responsibility for your own performance and identify any training or development needs
- Actively engage in performance reviews and development discussions with your leader
- Champion the brand values and vital behaviours, influencing a positive work culture
- Foster a professional and engaging environment that supports loyalty, commitment, and high morale
- Help position MTN as an employer of choice through positive representation and contribution
Qualifications & Experience
Education
- Matric / Grade 12
- Diploma in Office Administration or Secretarial Administration (advantageous)
Experience
- Minimum of 2 years’ experience in an administrative role
- Experience in a small to medium-sized organisation
About Us
We are a purpose-driven, values-led organisation.
At MTN, we recognize that truly understanding our people’s needs and aspirations is vital to creating an exceptional employee experience. We’re committed to building a culture where every voice is heard, every individual is empowered, and every team member is inspired to reach their full potential.
Our core values shape everything we do—they’re not just words, they’re part of who we are. We aim to create a vibrant, innovative workplace where you can be yourself, flourish, and contribute to something greater.
We value collaboration, creativity, and a shared purpose. Our leadership is dedicated to fostering meaningful partnerships—with our employees, customers, and stakeholders—to achieve collective success.
We’re excited that you’re considering MTN as the next step in your career journey. Join us and make your mark on a dynamic and rewarding future.
