Location:
Pretoria, Gauteng
Job Title: Hotel Receptionist
Job Purpose:
The Hotel Receptionist serves as the first point of contact for guests, managing check-in and check-out processes, upselling room options, and ensuring every guest enjoys a memorable and personalized experience throughout their stay.
Key Responsibilities:
Reception & Front Desk Operations
- Greet all guests with a warm, friendly smile and provide a welcoming atmosphere.
- Manage guest check-ins and check-outs efficiently, including key issuing, billing, and payments.
- Respond to guest inquiries and fulfill special requests such as booking services or storing valuables.
- Provide accurate information about hotel facilities, accommodation rates, and local attractions.
- Handle room bookings via all channels (online, phone, in-person), ensuring prompt and complete reservations.
- Promote and upsell hotel amenities and services.
- Maintain the cleanliness and professional appearance of the reception area.
- Monitor and report any maintenance or housekeeping issues for prompt resolution.
- Administer personal cash float and conduct accurate cash-ups at the end of each shift.
Customer Engagement & Guest Experience
- Provide exceptional guest service, ensuring every guest feels acknowledged and valued.
- Build rapport with guests to enhance comfort and satisfaction.
- Handle complaints, requests, or concerns promptly and courteously, escalating when needed.
- Stay informed about customer preferences and tailor service offerings accordingly.
- Educate guests on available facilities, promotions, and ongoing hotel events.
Workstation Readiness & Professional Conduct
- Ensure the reception area is well-organized, fully stocked with brochures, and all systems are functional.
- Review daily arrivals, including VIP guests, and assist with preparing and distributing welcome amenities.
- Stay updated on all hotel promotions, services, and surrounding area attractions.
- Maintain a professional presence and demeanor at the front desk at all times.
Qualifications & Requirements:
Education:
- Grade 12 (Matric)
Experience:
- Minimum of 2 years in a customer service role, preferably in a hotel or hospitality environment.
Skills & Competencies:
- Excellent communication and interpersonal skills
- Able to work flexible shifts, including weekends and holidays
- Physically capable of standing for long periods and moving around the premises
- A customer-first attitude with problem-solving abilities
- Proficiency in a second language is an added advantage
- Familiarity with hotel systems and procedures
Equity Statement:
In accordance with the Employment Equity Act (No. 55 of 1998), preference will be given to candidates from designated groups, as per SISA’s internal recruitment policy and unit-specific equity plans.
