Location: Johannesburg, Gauteng
Full Job Description
Reception & Frontline Duties
- Greet and assist visitors in a professional and courteous manner
- Maintain a tidy, welcoming reception area
- Ensure all visitors sign in and are directed to the appropriate contact
- Offer refreshments to visitors when required
- Communicate expected waiting times clearly and politely
Switchboard Management
- Answer and route incoming calls promptly and professionally
- Screen and transfer calls to the appropriate staff members
- Accurately take and forward messages as needed
- Ensure every call is handled with courtesy and efficiency
Administrative Support
- Keep a detailed log of visitors and phone calls received
- Assist with photocopying, scanning, and document binding
- Distribute incoming mail and internal documents to relevant departments
- Provide general administrative support to frontline operations
Operational Standards & Compliance
- Represent the Services SETA brand and uphold its values at all times
- Report any issues affecting reception operations promptly
- Ensure security and access protocols are strictly followed
- Troubleshoot basic office equipment problems as needed
Performance & Service Excellence
- Manage visitor and call handling efficiently
- Receive and respond to stakeholder feedback on service quality
- Ensure timely, accurate delivery of messages and internal documents
- Adhere to organizational standards for reception and customer service
Minimum Requirements
- National Senior Certificate (Matric) or equivalent qualification (NQF Level 4)
- At least 1 year of experience in a reception, customer service, or administrative role
- Familiarity with or experience in the SETA environment is an added advantage
Closing Date for Applications: 23 May 2025
