Job Title: Customer Care Representative
Department: Customer Care
Location: Johannesburg
Vacancies Available: 1
Contact Person: Zinzi Sakwe
Email: recruitment@amrod.co.za
Phone: 011 457 9900
Date Posted: 25 April 2025
Application Deadline: 05 May 2025
Minimum Requirements
- Matric / Grade 12 or equivalent qualification
- Prior experience in a customer service role, particularly within Amrod or a similar environment, is an advantage
- Strong written and verbal English communication skills (both telephonically and via email)
- Proficient in MS Office
- Experience in handling client interactions and resolving queries professionally
- Familiarity with Amtrack software will be advantageous
Key Competencies and Attributes
- Honest, hardworking, and reliable
- Passionate about delivering quality service with a “right-first-time” mindset
- Strong ability to work independently and collaboratively in a high-pressure environment
- High attention to detail
- Flexible and open to varying work hours
- Calm, patient, and professional demeanor
- Customer-oriented with a commitment to service excellence
- Proactive, self-motivated, and disciplined
- Strong team player with a sense of urgency
- Resilient and adaptable with the ability to follow through on tasks
- Committed to upholding the company’s values and reputation
Key Responsibilities
- Efficiently resolve customer queries by collaborating with internal departments—handling everything from administration to production coordination, branding, deliveries, and reporting
- Investigate and identify the source of customer issues, taking full ownership of resolution from start to finish
- Offer practical solutions to clients while maintaining cost-effectiveness for the company
- Log and report all issues for internal tracking and departmental feedback
- Manage courier quotes, bookings, and confirm deliveries
- Handle challenging clients with professionalism and diplomacy
- Provide in-person support to clients visiting the showroom
- Ensure client satisfaction by following up on all outstanding issues
- Educate clients on Amrod processes and how to navigate the system effectively
- Collaborate closely with other departments to align on client expectations and outcomes
- Comply with health and safety standards at all times
- Support additional roles and departments as needed based on operational requirements
- Maintain high standards of cleanliness and hygiene within the department
