Commercial Administrator

Location:
Houghton Estate, Gauteng

Full Job Description

Receive customer data from internal teams or directly from customers.
Verify data quality against standard operating procedures (SOPs) and take corrective action where necessary.
Set up and maintain customer user profiles according to customer type, ensuring alignment with SOPs and service level agreements (SLAs).
Onboard customers across various business systems including core cash systems, financial systems, and customer platforms.
Perform regular maintenance on customer profiles in response to change requests.
Create user accounts upon approval from Centre Managers.
Offboard customers in line with formal termination procedures.
Update systems as per offboarding SOPs and submit relevant reports to departments such as Billing.
Set up test IBTs in User Acceptance Testing (UAT) environments.
Conduct audits, reconciliations, and reviews to evaluate the effectiveness of onboarding and lifecycle management processes.
Ensure high-quality and consistent execution of all processes.

Maintain the master user list on the customer platform.
Offer continuous user support, including tasks such as password resets, for both internal and external users.
Communicate onboarding processes and timelines clearly to external clients.
Escalate unresolved service issues to the relevant business units.
Prepare and distribute management reports to key stakeholders as needed.
Proactively identify service issues and recommend solutions to minimize customer complaints and incidents.

Manage and verify onboarding, maintenance, and offboarding reports for accuracy.
Validate that all data entered into the system is correct and supports both operational and billing requirements.
Report any system faults to assist with timely resolutions by development teams.
Provide monthly reporting on user management and service metrics.
Conduct root cause analysis to identify trends and deliver insights on key metrics (e.g., user onboarding/offboarding volumes).
Maintain a data quality register and support initiatives aimed at data cleansing and accuracy.

Offer administrative support across the Commercial department, including assistance with ISO Quality Management and contract documentation.
Coordinate and schedule Commercial team meetings, ensuring attendance and minute-taking.
Maintain a centralized document repository for the department.
Provide ad hoc support for various departmental initiatives.

Experience: Minimum of 3 years in an administrative role, or demonstrable high-potential candidate.
Education: Matric (Grade 12) required.
Preferred: Diploma or equivalent qualification at NQF level 6 or higher (advantageous but not mandatory for high-potential applicants).

General Worker