Location: Houghton Estate, Gauteng
Position Title: Business Continuity and Administrative Coordinator
Role Overview
This role involves the monitoring, coordination, and administration of Business Continuity Management (BCM) processes, environmental, social & governance (ESG) activities, and general office support. The ideal candidate will play a key role in ensuring accurate documentation, effective communication, and smooth execution of business continuity plans and tests.
Key Responsibilities
Monitor and Maintain Legal and BCM Documentation
- Monitor BCM platforms and electronically log all BCM incidents for easy access and tracking.
- Report incidents to the manager and oversee the process of incident communication to relevant departments after obtaining necessary approvals.
- Maintain and update all relevant registers (e.g., BCM Incident Register) as required.
- Draft communications related to incidents, secure approvals, and distribute to internal and external stakeholders.
Coordinate BCM Plan and Testing Administration
- Facilitate annual updates to site-specific Business Continuity Plans in line with the SBV Resilience Framework and Policy.
- Gather and incorporate stakeholder feedback for annual reviews of the Business Impact Assessment (BIA).
- Ensure BCM plans and BIA records are accurately updated in accordance with organizational standards.
Coordinate Business Continuity Tests
- Organize annual (or as-needed) Business Continuity Tests, including supporting fact-finding efforts.
- Align testing schedules with relevant departments, including Technology Disaster Recovery teams.
- Support the manager in disseminating communication and coordinating test-related logistics across business units.
Support Environmental, Social & Ethics (ESG) Programme
- Collaborate with stakeholders to collect ESG data.
- Assist in scheduling ESG Committee meetings and distributing relevant notifications and documentation.
- Liaise with internal and external parties via phone or email to gather ESG-related information when needed.
Stakeholder Relationship Management
- Maintain professional communication with both internal and external stakeholders.
- Respond to BCM-related queries from staff and business units.
- Coordinate with the training department to ensure alignment with company BCM training requirements.
General Office Administration
- Organize and schedule meetings, including venue arrangements, sending invitations, and tracking RSVPs.
- Record, archive, and distribute meeting minutes.
- Process and track invoices through the internal financial system, following up on approvals and payments.
Minimum Qualifications and Experience
- Education:
- Grade 12 (Matric)
- Certificate in General Administration
- Experience:
- Minimum of 2 years’ administrative experience within the insurance or finance industry
- Experience within a risk management environment is advantageous
