Location:
Midrand, Gauteng
Full Job Description
Job Purpose:
To provide effective administrative support within the workshop, ensuring that all multinational repair processes and SLA targets are consistently met according to company standards.
Key Responsibilities:
Customer Satisfaction & Service Administration:
- Track and follow up on all incoming and ongoing repair jobs
- Monitor and manage all active multinational RMAs (Return Merchandise Authorizations)
- Oversee the multinational RMA system, track ETAs, and update the system accordingly
- Manage multinational spare part backorders and allocations to meet turnaround times (TAT)
- Generate daily and weekly RMA reports with detailed feedback for management and vendors
- Follow up on repair ETAs, provide updates to customers, and ensure the system is current
- Deliver accurate, professional, and courteous service to customers; liaise with other departments as needed
- Create and maintain filing systems to support efficient administration
- Adhere to company policies and procedures while maintaining high standards of customer service
- Ensure proper assignment of spare parts to technicians and timely return of defective parts within required TAT
Qualifications and Experience:
- National Senior Certificate (Grade 12)
- Previous experience in an administrative role is advantageous
- ITIL Foundation certification is a plus
- Minimum of 2 years’ experience working with SLAs
- Proficiency in Microsoft Word, Excel, and Outlook
Skills and Knowledge:
- Strong understanding of general administrative tasks and internal processes
- Solid customer service knowledge
- Excellent written and verbal communication skills
- Professional telephone manner and email etiquette
- Basic computer skills with proficiency in Microsoft Office applications
