Location:
Centurion, Gauteng
Full Job Description
Position Title: Administrative Coordinator – Hello Rides Department
Overview:
We are seeking a detail-oriented and well-organized individual to support our Hello Rides department. This role involves managing daily administrative responsibilities related to the Rent-to-Own vehicle program and overseeing insurance claims for clients. The ideal candidate will ensure smooth operational processes, maintain accurate records, and engage professionally with clients across various platforms.
About Hello Group
Hello Group is a proudly South African company on a mission to revolutionize consumer and business services for migrant and underserved communities. Our goal is to provide low-cost, accessible, and user-friendly financial solutions—powered by cutting-edge technology.
Our Brands:
- Hello Paisa: Affordable and secure international money transfers and digital banking.
- Hello Pay: Tailored financial solutions for individuals and businesses.
- Q-Mart: A leader in mobile and financial product wholesale and distribution.
What You’ll Love About Working Here:
- ☕ Onsite Barista – Say goodbye to bad coffee!
- 🎉 Team Events – Because we work hard and play harder.
- 🤝 Team Building Activities – Connect beyond the office walls.
- ❤️ Family-like Culture – No corporate red tape—just passionate people.
- 🏢 Modern Office Space – Designed to inspire and innovate.
Minimum Requirements
Experience:
- Prior administrative experience, preferably in financial services or insurance.
- Proficient in customer communication, particularly through WhatsApp or similar platforms.
Skills & Competencies:
- Excellent attention to detail and organizational skills.
- Strong time management and task prioritization abilities.
- Confident and assertive communicator—comfortable engaging with clients via phone and in person.
- Strong written and verbal communication skills.
Qualifications:
- RE5 certification is mandatory.
Key Responsibilities
Rent-to-Own Administration:
- Engage with potential clients via WhatsApp to promote rent-to-own offerings.
- Clearly explain rental agreements and terms to delivery drivers.
- Accurately capture driver information into the asset management system.
- Monitor client payment progress and follow up as needed.
- Manage documentation: filing, scanning, and maintaining agreement records.
Customer Experience & Support:
- Conduct routine check-ins with clients to ensure satisfaction with the motorbike and program.
- Address post-sale inquiries and escalate complex issues to senior management.
Insurance Claims Administration:
- Gather all required documentation for insurance claims from clients.
- Provide clients with updates on the status of their claims and respond to questions.
- Coordinate with the internal insurance team for timely claim processing.
- Maintain accurate and updated claim records.
General Administrative Duties:
- Perform general tasks such as document filing, scanning, and record organization.
- Assist in generating reports related to rent-to-own and insurance claim activities.
- Keep the asset management system updated and accurate.
- Support the department with other administrative duties as needed.
