Location: Centurion, Gauteng
Full Job Description
Overview
We’re looking for a highly organized and detail-oriented individual to join our Hello Rides team. This role involves managing daily administrative tasks for our Rent-to-Own program and overseeing the handling of insurance claims. The successful candidate will be responsible for client interactions, record-keeping, and ensuring the smooth operation of our processes related to rentals and insurance.
About Hello Group
Hello Group is a proudly South African company on a bold mission—to deliver innovative, integrated services to migrant and underserved communities. We focus on providing low-cost, accessible financial solutions, all driven by smart technology.
Why You’ll Love Working Here
- Onsite Barista – Great coffee, every day!
- Team Events – Work hard, celebrate harder!
- Teambuilding Activities – Build bonds beyond the office.
- People-First Culture – Authentic, dynamic, and fun.
- Modern Office Space – Designed for creativity and collaboration.
Our Brands:
- Hello Paisa – Low-cost international transfers and digital banking.
- Hello Pay – Customized financial tools for individuals.
- Q-Mart – Wholesale distribution of mobile and financial products.
Minimum Requirements
Experience:
- Prior experience in administrative roles, especially in financial services or insurance.
- Experience communicating with clients through messaging platforms like WhatsApp.
Skills & Competencies:
- Exceptional attention to detail and strong organizational skills.
- Ability to manage multiple tasks and prioritize effectively.
- Confident communicator who can engage with clients via phone and in-person.
- Excellent verbal and written communication.
Qualifications:
- RE5 qualification is mandatory.
Key Responsibilities
Rent-to-Own Administration:
- Engage with prospective clients via WhatsApp to explain the Rent-to-Own offering.
- Brief delivery drivers on rental agreements, terms, and conditions.
- Accurately input driver and asset information into the asset management system.
- Follow up with clients on payments and monitor ongoing rental performance.
- Maintain physical and digital documentation for Rent-to-Own agreements.
Client Relations & After-Sales Support:
- Conduct regular check-ins with clients to assess satisfaction and condition of the motorbikes.
- Handle post-sale inquiries and escalate unresolved matters to management.
Insurance Claims Handling:
- Gather and review all relevant insurance documents from clients.
- Communicate claim statuses, updates, and feedback to clients.
- Coordinate with the internal insurance team to ensure prompt processing of claims.
- Maintain accurate and organized insurance claim records.
General Administration:
- Perform general administrative duties, including filing, scanning, and record management.
- Assist in compiling reports related to Rent-to-Own and insurance data.
- Keep the asset management system updated and accurate.
- Support additional admin functions and assist with ad hoc tasks as needed.
