Location: Heidelberg, Gauteng
Position: Frontliner – Spec-Savers Heidelberg
Job Summary
Spec-Savers Heidelberg is seeking a friendly, professional, and customer-focused Frontliner to join our team. As the first point of contact for patients, you will be essential in creating a warm and welcoming environment while managing appointments, responding to inquiries, and supporting day-to-day administrative functions. Your communication skills, attention to detail, and passion for customer service will ensure an efficient and positive patient experience. If you thrive in a fast-paced setting and enjoy helping people, we want to hear from you!
Minimum Requirements
Education & Experience
- Matric (Grade 12) or equivalent
- Previous experience in customer service, administration, or reception (experience in optometry, medical, or retail sectors is advantageous)
Skills & Competencies
- Excellent verbal and written communication
- Strong interpersonal and customer service skills
- Ability to multitask and stay organized in a busy environment
- Proficient in Microsoft Word, Excel, and appointment scheduling systems
- Detail-oriented with strong accuracy in handling sensitive patient information
- Sales experience and a team-player mindset
- Reliable, proactive, and eager to learn
Additional Preferences
- Fluent in English
- Knowledge of Oshiwambo and Portuguese is a strong advantage
- Flexible availability, including weekends if required
- Familiarity with optical products and medical aid processes is beneficial
Key Responsibilities
Patient Reception & Customer Service
- Welcome patients professionally and ensure a positive first impression
- Assist with patient check-ins and provide support while they wait
- Respond to inquiries regarding products, services, and procedures
Appointment Scheduling
- Manage appointment bookings, confirmations, and reminders
- Coordinate rescheduling and cancellations to maintain efficient scheduling
Administrative Duties
- Maintain accurate and confidential patient records
- Assist with insurance verification and claim submissions
- Perform general office tasks including data entry, filing, and documentation
Product Assistance
- Guide patients in selecting eyewear and explaining lens options
- Provide information on optical products and current offerings
- Manage stock displays and maintain a neat retail space
Billing & Payments
- Process payments via cash, card, and medical aid
- Assist patients with billing questions and payment arrangements
Coordination & Communication
- Work closely with optometrists and colleagues to ensure seamless patient care
- Communicate appointment reminders, follow-ups, and promotions
General Support
- Keep the front office and waiting area clean and orderly
- Ensure supplies and materials are stocked
- Assist with additional duties to support the daily operation of the practice
As a Frontliner at Spec-Savers, you play a vital role in delivering exceptional service throughout the patient journey—from arrival to final checkout.
