Job Title: Operations Assistant
Job Overview
We are looking for a proactive and detail-oriented Operations Assistant to support our dynamic operations team. This multifaceted role includes administrative duties, pricing updates, customer service, vendor coordination, and assistance with app testing. You will work closely with the Operations Manager, making it a valuable opportunity for a young professional eager to develop their skills in a fast-paced, evolving environment.
If you are a problem-solver who thrives under pressure and is committed to continuous learning, we encourage you to apply.
Minimum Requirements
Experience:
- Previous experience in operations or administrative roles (preferably in retail or fintech) is an advantage
- Background in customer service
- Familiarity with app testing and UAT (User Acceptance Testing); training available if needed
- Experience in vendor coordination, inventory control, or stock management is a plus
- Basic knowledge of foreign exchange is advantageous
Skills:
- Strong organizational skills and keen attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, Excel, and CRM platforms
- Ability to manage multiple tasks and prioritize effectively
Preferred (Nice-to-Have):
- Background in fintech or retail environments
- Understanding of pricing models and inventory management systems
Key Responsibilities
Administrative Support
- Perform general administrative tasks including scheduling, data entry, and document organization
Pricing Management
- Assist with updating and maintaining accurate grocery pricing databases
- Ensure timely price adjustments and data integrity
Customer Support
- Handle customer queries, troubleshoot issues, and provide product or app-related support
App Testing & UAT Support
- Help test app features by executing test cases, logging issues, and verifying fixes in the UAT environment
Vendor Management
- Communicate with vendors and resolve supply or service issues
- Monitor stock levels and ensure inventory availability
- Support onboarding processes, contract documentation, and performance tracking
Reporting & Analysis
- Generate operational and vendor performance reports
- Track key metrics and provide actionable insights to support decision-making
If you are enthusiastic about gaining hands-on experience in operations and want to be part of an innovative team, this role offers an excellent stepping stone for your professional growth.
