Reference: JHB000024-IMF-1
Location: Mobeni
Position: Customer Care & Service Administrator
Salary: R14,000 per month
Overview:
A leading manufacturing company in Mobeni is looking for a Customer Care & Service Administrator to manage order processing and fulfillment operations, ensuring high levels of customer service and efficient delivery planning.
Key Responsibilities:
- Process customer orders and send confirmations
- Prepare essential customer documents, including Proforma Invoices and Sales Order Reports
- Monitor and manage order tracking and maintain the order book
- Compile and manage daily distribution planning information
- Maintain and oversee stock replenishment models
- Communicate with customers to resolve order-related queries
- Collaborate with the Order Fulfillment team to meet customer service targets
Requirements:
- Grade 12 (Matric)
- Tertiary qualification in Supply Chain Management or a related field
- Minimum 3 years’ experience in a customer care or service environment
- Proficient in MS Office and ERP systems (SAP, Syspro, Sage, JDE, etc.)
- Prior exposure to the packaging industry is an advantage
- Strong team collaboration skills
- Must be available to start immediately
