Location: Midrand, Gauteng
Position Title: Services Call Centre Administrator
Overview
Blue Label Connect is looking for a motivated and customer-focused Services Call Centre Administrator to join our energetic team. This role is ideal for individuals passionate about delivering excellent service and ensuring customer satisfaction.
Purpose of the Role
As the first point of contact for customers and stakeholders, you will manage inbound queries and conduct outbound service calls. Your communication skills, attention to detail, and ability to resolve issues efficiently will be crucial to success in this role.
Key Responsibilities
- Respond to and log all first-line enquiries from customers and stakeholders using internal systems.
- Make outbound calls to follow up on service-related matters and collect feedback.
- Communicate with professionalism and empathy across various channels.
- Accurately capture customer data and ensure timely resolution of issues.
- Provide support and feedback to both clients and service providers.
- Consistently meet performance metrics, including turnaround times, productivity, and quality standards.
- Identify customer retention and upselling opportunities through proactive engagement.
- Escalate and follow up on unresolved incidents to ensure timely resolution.
- Compile and deliver performance insights and reports to management.
Core Competencies
- Excellent verbal and written communication.
- Strong customer service and active listening abilities.
- Proficient in navigating computer systems and handling multiple platforms.
- Ability to manage multiple tasks and perform well under pressure.
- A team player with strong problem-solving skills.
- Flexible and willing to work varied hours as required.
Qualifications & Experience
- Minimum Requirement: Matric (Grade 12).
- Experience:
- 1–2 years’ experience in an inbound and/or outbound contact centre environment.
- At least 6 months’ experience in a customer service role.
- Flexibility to work outside regular hours if needed.
