Introduction
A leading manufacturer of indoor and outdoor display products in the Large Format Printing Industry is looking for a Customer Service Administrator. The product range includes branded banners, flags, gazebos, and various event-related items.
Role Overview
This position is responsible for managing order intake and processing, ensuring pricing accuracy, and serving as the key communication link between customers and the internal design team to fulfill branding requirements.
Requirements
- Experience in the sublimation printing industry is an advantage.
- Strong customer service and communication skills.
- High level of computer literacy, with solid experience in Microsoft Office.
- Order processing experience via email is essential.
- Familiarity with accounting software such as Pastel or QuickBooks.
- Bilingual in English and Afrikaans is required.
Key Responsibilities
Customer Service & Communication:
- Communicate professionally with clients via phone and email.
- Understand customer needs and provide appropriate product recommendations.
- Build and maintain strong relationships with new and existing clients.
- Maintain a positive and professional demeanor at all times.
- Respond promptly to customer inquiries and provide updates on orders.
Sales & Admin Support:
- Generate accurate quotes using QuickBooks.
- Stay informed on product features and updates.
- Liaise closely with the design team and production manager to ensure all client specifications are met.
- Suggest relevant products to customers based on their needs.
Order Management:
- Create detailed job cards based on approved sales orders.
- Ensure accurate and timely submission of orders to the production team.
- Coordinate with the Production Supervisor on urgent order timelines.
- Provide customers with ongoing feedback regarding the status of their orders and designs.
Minimum Requirements
- Matric (Grade 12)
- Minimum of 3 years of sales or customer service experience (preferred)
- Fluency in Afrikaans and English
- Driver’s license (preferred)
Remuneration
R12,000 – R15,000 per month (dependent on experience)
