Position: Club Administrator
Location: Hazeldean, Gauteng North
Industry: Health, Wellness, and Fitness
Function: Administrative
Experience Level: Associate
Purpose of the Role
As a Club Administrator, your primary mission is to support the smooth operation of the club by ensuring outstanding member service and effective administrative processes. You will be responsible for managing audits, banking, payroll, contract processing, petty cash, uniform inventory, internal communication, and departmental staff development—all while aligning with the company’s administrative policies to minimize risk and enhance member satisfaction.
Key Responsibilities
Member Service Excellence
- Respond to member queries within 24 hours
- Update member records and process changes or cancellations
- Handle refund requests and ensure timely resolution
- Record manual access data in case of system downtime
- Maintain accurate member notes in the system
Auditing
- Conduct audits of pre-printed stationery and reconcile payments
- Perform daily, weekly, and monthly audits for compliance
- Address and resolve audit discrepancies in collaboration with the Club General Manager
Banking Operations
- Follow banking procedures for deposits, float counts, and reconciliation
- Report cash losses on the Risk Management platform
- Log support tickets for any inconsistencies and ensure timely resolution
Contract Processing
- Review and process new member contracts
- Manage changes, commission schedules, and month-end reconciliations
- Flag and report any contract errors or potential misrepresentation
Payroll Administration
- Process employee onboarding, transfers, and terminations
- Verify and submit payroll data from HODs
- Apply salary deductions and reconcile leave records
- Review salary reports for accuracy
Procurement & Petty Cash
- Order and manage supplies (stationery, uniforms, etc.)
- Administer petty cash per company policy, including reconciliations and replenishment
- Log any financial discrepancies
Uniform Inventory Control
- Match uniform orders with deliveries
- Issue uniforms and record associated deductions
- Maintain uniform tracking and allocation records
Internal Communication & Policy Implementation
- Inform staff about updated policies and procedures
- Train team members on admin and payroll processes
- Ensure all admin activities adhere to company schedules and timelines
Team Development & Management
- Oversee staff performance, discipline, and development plans
- Organize relevant training and track staff progress
- Keep personnel files updated and compliant
Minimum Requirements
- Matric / Grade 12
- Relevant tertiary qualification
- 2–4 years’ experience in administration or similar role
- Advanced knowledge of financial and HR systems
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong organizational, planning, and member service skills
Preferred Attributes
- Strong communication and interpersonal skills
- Problem-solving mindset with a proactive approach
- Adaptable to a fast-paced, changing environment
- Growth-oriented and highly motivated
- Ethical, trustworthy, and responsible
- Passion for wellness and making a positive impact
