Position Title: Health Policy Coordinator
Division: Research and Development
Location: GEMS Head Office
Reporting to: Senior Manager: Health Policy
Employment Type: Permanent
Total Annual Remuneration Package: R514,314 – R642,756 (dependent on qualifications and experience)
Closing Date: Monday, 12 May 2025
Role Overview:
The Government Employees Medical Scheme (GEMS) is seeking a highly organised and detail-oriented individual to fill the position of Health Policy Coordinator. This role supports the Senior Manager: Health Policy and plays a critical role in coordinating administrative, research, and product development processes within the Health Policy division.
Key Responsibilities:
The successful candidate will be expected to perform the following Key Performance Areas (KPAs):
- Provide full administrative support by scheduling and coordinating Working Group, Committee, and Forum meetings, including preparing agendas, minutes, action lists, and ensuring timely follow-up.
- Oversee the administration of surveys, liaise with service providers, ensure dissemination of findings, and assist in quality assurance of stakeholder presentations.
- Manage the intake and assessment of product development proposals, ensuring completeness and relevance, and maintain accurate records.
- Coordinate the Product Development lifecycle, including maintaining product listings and preparing documentation for meetings and Expert Panel reviews.
- Support health policy research and publication activities by coordinating meetings with both internal departments and external stakeholders.
- Ensure budget compliance and adherence to procurement processes, including processing timesheets for Expert Panel members and following supply chain policies.
- Handle internal and external correspondence related to health policy matters with professionalism and accuracy.
- Contribute to assigned projects by identifying risks and implementing mitigation strategies as directed by leadership.
- Maintain technical accuracy in MS Office applications and manage health policy records and filing systems.
- Foster and maintain relationships with key stakeholders, such as research associates, universities, healthcare organisations, and service providers.
Minimum Qualifications and Experience:
- Required: National Diploma or Advanced Certificate in Administration (NQF Level 5) or equivalent
- Advantageous: Degree/Diploma in Healthcare Sciences, Legal Healthcare, or a related discipline
- Minimum 2–3 years of relevant experience in healthcare administration
- Experience in a Medical Scheme or Healthcare Sciences environment is essential
Key Skills and Attributes:
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat
- Excellent written and verbal communication skills in English
- Strong interpersonal and relationship-building skills
- Ability to work under pressure, meet deadlines, and adapt to change
- High attention to detail and excellent organisational skills
- Resilient, proactive, and results-driven
- Capable of working both independently and as part of a team
Behavioural Competencies:
- Maintain discretion and confidentiality when handling sensitive information
- Display reliability, accountability, and professionalism
- Demonstrate initiative and the ability to work flexible hours when required
- Remain self-motivated and adaptable in a dynamic work environment
