Introduction
Our client, a leader in the engineering sector, specializes in the supply of high-quality, engineered electrical products, backed by exceptional technical support both before and after sales. Based in Midrand, they are seeking an experienced and detail-oriented Sales Orders Administrator to join their team.
This role involves overseeing the full order lifecycle — from receipt to fulfilment — ensuring accuracy, timeliness, and top-tier customer service throughout the process. The ideal candidate is proactive, organized, resilient, and able to manage multiple priorities with a positive and professional attitude.
Key Responsibilities
Core Duties (Include, but are not limited to):
- Deliver outstanding customer service by promptly and professionally addressing client inquiries.
- Receive and process customer orders via email, phone, or electronic systems.
- Accurately capture customer and billing details on the order system.
- Convert quotations into confirmed orders.
- Request prepayments where necessary and route payment requests to the Director, Finance, and GM.
- Send purchase orders to suppliers and negotiate better pricing and delivery timelines where possible.
- Communicate regularly with clients regarding order acknowledgements, pricing, delivery timelines, and any delays.
- Confirm product availability, pricing, and ensure order accuracy before finalizing.
- Manage order changes, cancellations, and returns per company policies.
- Maintain and update order data in both Excel spreadsheets and Kerridge system.
- Inspect outgoing orders for compliance with client specifications.
- Monitor and report on order fulfilment and delivery performance.
Reporting:
- Prepare and submit weekly reports on active orders and back-orders.
- Provide clients with weekly updates on back-order status.
Coordination & Support:
- Collaborate with logistics and warehousing teams to ensure timely delivery.
- Monitor stock levels and report low inventory.
- Assist the sales team with promotional campaigns, client events, and marketing activities.
- Liaise with internal sales teams and third-party logistics (3PL) providers regarding deliveries, credit approvals, and timelines.
- Participate in cross-functional meetings for workflow alignment and process improvement.
Experience & Qualifications
Experience:
- Minimum of 5 years’ experience in a sales/order administration role, managing full-cycle order processing.
- Prior exposure to the electrical supply, panel manufacturing, or components industry is highly advantageous.
- Proven attention to detail and accuracy in order processing and reporting.
- Demonstrated ability to thrive in fast-paced, high-pressure environments.
- Strong communication skills (verbal and written) in English.
- Exceptional organizational, negotiation, and numerical skills.
- Ability to work both independently and collaboratively within a team.
Qualifications:
- Matric / Grade 12.
- Formal qualification in Supply Chain Management and/or Office Administration.
- Valid driver’s license.
Remuneration
R18,000 Total Cost to Company (TCTC) per month
