Do not submit your application if you lack the following qualifications:
- Experience in travel consulting
- Familiarity with Galileo or Amadeus
- Proactive, solution-oriented, with a keen attention to detail and accuracy; zero tolerance for errors. If this describes you, continue reading.
Requirements:
- Corporate travel consulting experience is advantageous, with the ability to deliver seamless services and exceed client expectations.
- The role is sales-oriented with targets; commissions and incentives are provided for achieving sales goals.
- Report to the Team Leader responsible for team success, profit, career development, and mentoring.
- Involves rostered work for after-hours service with no additional compensation or time off.
Client Relations:
- Ensure prompt action on inquiries within 1 hour, taking responsibility for each received inquiry.
- Provide quality advice and relevant information, considering routing, cost, and client preference.
- Maintain client confidentiality.
- Exceed client expectations and resolve issues satisfactorily.
Teamwork:
- Support and collaborate with team members.
- Share product knowledge and information.
- Be open to constructive feedback.
- Take ownership of general office tasks.
- Show consideration and respect for team members.
- Adapt to change and attend after-work events as requested.
Quality Outputs:
- Present professionally crafted itineraries and travel documents, checked for accuracy and delivered on time.
- Answer phones promptly and acknowledge emails within 10 minutes.
- Keep accurate records of transactions and updated traveler/company profiles.
- Prioritize workload and seek team assistance for more than 3 pending travel requests.
Productivity:
- Work efficiently to achieve individual and team monthly sales goals.
- Complete all quotes and invoicing before leaving the office for the day.
Key Performance Requirements:
- Basic mathematics understanding and strong writing skills.
- Good oral communication skills.
- Analytical skills to evaluate facts and make decisions.
- Work planning and scheduling abilities.
- Extensive travel experience.
- Success in sales.
Key Motivational Requirements:
- Ability to perform tasks without direct supervision.
- Maintain high-quality standards under pressure.
- Persist until satisfactory outcomes are achieved.
- Motivation for customer satisfaction and handling difficult situations.
- Manage daily paperwork and administration.
- Adapt to changes and interruptions in a fast-paced environment.
- Team player mentality.
Environmental Requirements:
- Work alone or with others in an open office.
- Communicate by telephone, one-on-one, or in small groups.
- Accept direction from others and set direction as needed.
- Work long hours as needed in a team environment with support structures.
- Encouraged to actively participate in business decisions and experiment with new approaches.
- Work as a team member with friendly competition.
Systems Used:
- Galileo (Amadeus conversion available)
- Outlook & QuickTrav (back office system)
Job Type: Full-time
Salary: R7,500.00 – R15,000.00 per month
Experience:
- Travel Agent: 1 year (Preferred)
- Galileo or Amadeus: 1 year (Required)
Ability to Commute:
- Randburg, Gauteng (Required)
Ability to Relocate:
- Randburg, Gauteng: Relocate before starting work (Required)
