Travel Agent at Travel Group

Do not submit your application if you lack the following qualifications:

  • Experience in travel consulting
  • Familiarity with Galileo or Amadeus
  • Proactive, solution-oriented, with a keen attention to detail and accuracy; zero tolerance for errors. If this describes you, continue reading.


  • Corporate travel consulting experience is advantageous, with the ability to deliver seamless services and exceed client expectations.
  • The role is sales-oriented with targets; commissions and incentives are provided for achieving sales goals.
  • Report to the Team Leader responsible for team success, profit, career development, and mentoring.
  • Involves rostered work for after-hours service with no additional compensation or time off.

Client Relations:

  • Ensure prompt action on inquiries within 1 hour, taking responsibility for each received inquiry.
  • Provide quality advice and relevant information, considering routing, cost, and client preference.
  • Maintain client confidentiality.
  • Exceed client expectations and resolve issues satisfactorily.


  • Support and collaborate with team members.
  • Share product knowledge and information.
  • Be open to constructive feedback.
  • Take ownership of general office tasks.
  • Show consideration and respect for team members.
  • Adapt to change and attend after-work events as requested.

Quality Outputs:

  • Present professionally crafted itineraries and travel documents, checked for accuracy and delivered on time.
  • Answer phones promptly and acknowledge emails within 10 minutes.
  • Keep accurate records of transactions and updated traveler/company profiles.
  • Prioritize workload and seek team assistance for more than 3 pending travel requests.


  • Work efficiently to achieve individual and team monthly sales goals.
  • Complete all quotes and invoicing before leaving the office for the day.

Key Performance Requirements:

  • Basic mathematics understanding and strong writing skills.
  • Good oral communication skills.
  • Analytical skills to evaluate facts and make decisions.
  • Work planning and scheduling abilities.
  • Extensive travel experience.
  • Success in sales.

Key Motivational Requirements:

  • Ability to perform tasks without direct supervision.
  • Maintain high-quality standards under pressure.
  • Persist until satisfactory outcomes are achieved.
  • Motivation for customer satisfaction and handling difficult situations.
  • Manage daily paperwork and administration.
  • Adapt to changes and interruptions in a fast-paced environment.
  • Team player mentality.

Environmental Requirements:

  • Work alone or with others in an open office.
  • Communicate by telephone, one-on-one, or in small groups.
  • Accept direction from others and set direction as needed.
  • Work long hours as needed in a team environment with support structures.
  • Encouraged to actively participate in business decisions and experiment with new approaches.
  • Work as a team member with friendly competition.

Systems Used:

  • Galileo (Amadeus conversion available)
  • Outlook & QuickTrav (back office system)

Job Type: Full-time

Salary: R7,500.00 – R15,000.00 per month


  • Travel Agent: 1 year (Preferred)
  • Galileo or Amadeus: 1 year (Required)

Ability to Commute:

  • Randburg, Gauteng (Required)

Ability to Relocate:

  • Randburg, Gauteng: Relocate before starting work (Required)

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