Job Description
Nissan Richards Bay Multifranchise is currently seeking an Administrator: Service Advisor (Non-Technical).
The main objective of this position is to deliver efficient and high-quality service to customers regarding vehicle service, repair, and maintenance. Acting as a liaison between the technical team and customers, the Service Advisor ensures cost-effective repairs and exceptional service delivery.
The Service Advisor is responsible for providing estimated cost analysis for repairs and routine maintenance. Through effective communication with customers, they determine necessary services, predict completion times, and maintain continuous communication throughout the repair process.
Position Overview
Internal applicants are encouraged to apply directly via the following link by 05/03/2024:
[Link]
Short-listed candidates will be contacted for an interview and/or a psychometric assessment. If you have not received an interview invitation by 07/03/2024, please consider your application unsuccessful.
Specific Role Responsibilities
Details of these responsibilities will be discussed with candidates invited for an interview.
The responsibilities of a Service Advisor include:
- Welcoming customers professionally and warmly to ensure they feel valued.
- Engaging with customers attentively to fully understand their service requirements.
- Generating service estimates, promoting routine maintenance/repair services, and following up on services and customer inquiries.
- Effectively communicating service details to customers, involving Service Technicians when necessary.
- Maximizing customer awareness of available products and services.
- Establishing effective internal and external partnerships to expedite service delivery.
- Managing appointments, answering phones, and addressing queries.
- Coordinating alternate transportation, car rental reservations, shuttle services, etc.
- Maintaining excellent departmental administration standards, including service sheets, invoices, job cards, warranty claims, etc.
- Updating the customer database with contact information.
- Contributing to the dealership’s achievement and maintenance of industry standards of process efficiency and service excellence.
- Fostering high levels of customer satisfaction and loyalty to encourage repeat business.
- Managing customer complaints effectively through relevant CRM systems.
- Continuously updating personal knowledge to remain current and relevant.
- Participating in team meetings and providing/receiving feedback for continuous improvement.
- Attending relevant OEM training courses and other developmental opportunities.
Qualifications and Experience
Minimum qualifications and experience required:
- Matric
- Valid, unendorsed driver’s license and proficient driving skills.
- Computer literacy
- Knowledge of dealership policies and procedures.
- Familiarity with the competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems is advantageous.
Skills and Personal Attributes
Minimum requirements:
- Highly self-motivated, energetic, and positive.
- Ethical
- Thorough knowledge of handled vehicles, including technical specifications, manufacturer’s warranty, dealership services, OEM updates, etc.
- Willingness to participate in ongoing training for personal development and product/system updates.
- Team player
- Reliable
- Results-driven and customer-oriented
