Administrator at JD

Job Description:

Introduction: We seek a diligent and dynamic Service Centre Administrator to join our vibrant retail environment, characterized by its fast pace and daily diversity. The ideal candidate will embody exceptional customer service skills, maintain a high level of precision, and uphold principles of honesty and integrity.

Responsibilities: The primary responsibilities include:

  • Interacting professionally with all customers to ensure accurate processing of transactions and administration related to cellular, credit, and lay-by services, aiming to meet predefined targets.
  • Providing customer service with a customer-centric approach.
  • Achieving individual targets.
  • Administering cellular and credit transactions.
  • Conducting transaction processing and cash reconciliations.
  • Demonstrating effective self-management and collaborative teamwork.
  • Ensuring security measures and maintaining housekeeping standards.
  • Managing reception and switchboard operations.

Minimum Requirements:

  • Completion of Matric.
  • Proficiency in numeracy.
  • Ability to handle monetary transactions.
  • Competence in computer literacy.
  • Keen attention to detail.
  • Strong interpersonal and communication skills.
  • Aptitude for teamwork.
  • Proficiency in telephone etiquette.
  • Driven by targets and customer satisfaction.
  • Practical experience in financial and administrative roles.
  • Familiarity with SAP software is advantageous.
  • Competence in MS Office applications (Word, Excel).
  • Experience in cellular and credit vetting processes.
  • Understanding of relevant company policies, practices, processes, and systems.
  • Conscientiousness and integrity.
  • Focus on customer-centricity.
  • Ability to detect and prevent fraud.
  • Driven by targets.

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