Job Description:
Introduction: We seek a diligent and dynamic Service Centre Administrator to join our vibrant retail environment, characterized by its fast pace and daily diversity. The ideal candidate will embody exceptional customer service skills, maintain a high level of precision, and uphold principles of honesty and integrity.
Responsibilities: The primary responsibilities include:
- Interacting professionally with all customers to ensure accurate processing of transactions and administration related to cellular, credit, and lay-by services, aiming to meet predefined targets.
- Providing customer service with a customer-centric approach.
- Achieving individual targets.
- Administering cellular and credit transactions.
- Conducting transaction processing and cash reconciliations.
- Demonstrating effective self-management and collaborative teamwork.
- Ensuring security measures and maintaining housekeeping standards.
- Managing reception and switchboard operations.
Minimum Requirements:
- Completion of Matric.
- Proficiency in numeracy.
- Ability to handle monetary transactions.
- Competence in computer literacy.
- Keen attention to detail.
- Strong interpersonal and communication skills.
- Aptitude for teamwork.
- Proficiency in telephone etiquette.
- Driven by targets and customer satisfaction.
- Practical experience in financial and administrative roles.
- Familiarity with SAP software is advantageous.
- Competence in MS Office applications (Word, Excel).
- Experience in cellular and credit vetting processes.
- Understanding of relevant company policies, practices, processes, and systems.
- Conscientiousness and integrity.
- Focus on customer-centricity.
- Ability to detect and prevent fraud.
- Driven by targets.
