Duties & Responsibilities:
Human Resource Management:
- Foster productive working relationships with mutual respect.
- Ensure compliance with all company policies and procedures.
- Enforce disciplinary measures, especially for cabin attendants.
- Keep immediate managers informed about daily activities, progress, results, and achievements.
- Maintain confidentiality.
- Assist Fleet Controllers in ensuring crew updates Happy Reports.
- Enforce compliance with the company uniform policy.
Operational Administration:
- Assist Fleet Controllers in managing complaints for timely resolution.
- Ensure signed deduction and warning forms for discrepancies.
- Report all Injury on Duty (IOD) cases to the HR department.
- Manage Manifests and ensure timely completion of ATR within 24 hours of coach arrival.
- File and maintain Briefing/De-briefing forms.
- Compile daily Breathalyser reports.
- Ensure completion and signing off of operational checklists.
- Forward briefing forms to the receiving Depot.
- Maintain documents, including coach permits, in blue bags.
- Provide general administrative support to Fleet Controllers.
Customer Enquiries Handled:
- Address customer needs accurately, promptly, and completely.
- Refer unresolved customer complaints to relevant staff or management.
Dispatching Duties:
- Outward dispatching (Briefing):
- Print manifest.
- Ensure blue bags have necessary contents.
- Discuss route/permit with Pro Driver.
- Inward dispatching (Debriefing):
- Check and file paperwork.
- Ensure return of all blue bag contents.
- Check and return DVDs.
- Verify S & T (Happy Report updated).
- Ensure coach cleanliness and compliance.
Staff Declarations:
- Require crew declarations before and after every trip.
- Capture clear crew pictures by Breathalyzer PC.
Lost Luggage:
- Log lost items in the system.
- Make efforts to find the owner.
- Secure lost luggage in a designated area.
Fleet Operations:
- Maintain constant communication with Africa offices.
- Support relevant stakeholders.
- Report anomalies to the Africa Operations Manager promptly.
- Follow up on operations concerning drivers, trailers, and coaches.
- Ensure compliance with safety standards.
- Assist in obtaining operating licenses and permits.
Administration:
- Administer general tasks, correspondence, and permit applications.
- Upkeep and audit of files on a weekly/monthly basis.
- Hold monthly meetings with the Africa Operations Manager.
- Update the Operations Manager’s diary.
- Sort emails daily.
Fines Administration:
- Understand speed and fines policies.
- Log information on the company system.
- Maintain internal whiteboards.
- Ensure effective utilization and record-keeping on relevant systems.
Industrial Relations:
- Practice sound and fair labor relations.
- Engage key consultants and stakeholders.
- Record disciplinary actions systematically.
- Attend to investigations promptly.
- Provide advisory support to controllers, supervisors, managers, and stakeholders.
- Manage hearing schedules and initiate disciplinary hearings.
- Attend to SARPBAC/CCMA cases effectively.
- Stay knowledgeable about HC discipline and Intercape’s policies.
System Management:
- Ensure effective utilization and record-keeping on relevant systems.
- Identify staff training needs for Intercape Systems.
Desired Experience & Qualification:
- Grade 12.
- 3–5 years of operational experience.
- Proficient knowledge of the company, its divisions, associates, people, products, service, and website.
- Operational environment experience.
- Willingness to assist in general administrative duties.
- Ability to work independently and as part of a team.
- Focus on delivering high-quality work.
- Ability to work under pressure and manage deadlines.
- Excellent organizational skills.
- Familiarity with Microsoft packages.
- Own transport essential.
- Ability to work shifts.
Note: Correspondence will be limited to shortlisted candidates. If you have not heard from Intercape within 1 month of the closing date, consider your application unsuccessful. By applying for this position, the applicant agrees that Intercape may solicit a criminal report, verify educational qualifications, and employment history. Intercape reserves the right to remove the advertisement before the closing date and not to appoint if a suitable candidate is not identified.
