Administrator at Woolworths

The role involves providing administrative, process, and system support across various processes and systems.

Duties & Responsibilities:

  • Provide support and manage LEVEL 2 incident management.
  • Manage and review escalated incidents from SMC.
  • Address incidents and requests from end-users.
  • Monitor maintenance, enhancements, and upgrades to support new and existing functionalities.
  • Ensure timely granting of appropriate role access.
  • Handle user setup and related administrative tasks (e.g., Oracle approach).
  • Manage Central User Administration.
  • Maintain role system responsibilities, hierarchies, and profiles.
  • Conduct a quarterly audit of end-user access, ensuring verification and completeness.
  • Collaborate with SMC to close incident logs and provide feedback to stores.
  • Manage SMC business support requirements and escalations.
  • Provide direct support to stores.
  • Support Business Process Analyst and Business Process & Systems Manager.
  • Assist with acceptance testing if required.
  • Provide administrative support to the test team (e.g., documented test case updates).

Desired Experience & Qualification:

  • Knowledge of automated and workflow systems.
  • Analytical skills.
  • Good communication skills.
  • Problem-solving ability.
  • Process thinking ability.
  • Computer literacy, including general Microsoft Office skills.
  • Experience with incident tracking systems.
  • Customer-centric approach.
  • Understanding of store operations.

Job Requirements:

  • Relevant qualification or work experience.
  • Stores experience is advantageous.
  • Ability to connect after work hours (electricity, connectivity).
  • Remote connectivity skills.
  • Digital proficiency.

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