Job Description:
Europcar at the O R Tambo Airport Branch is offering an opportunity for a Branch Administrator. This role requires strong organizational and administrative skills, a keen awareness of deadlines, and a collaborative mindset. It presents an ideal chance to delve deeper into the car rental industry within a dynamic, fast-paced environment.
Covid-19 vaccination plays a crucial role in Motus Retail and Rental’s commitment to curbing the spread of COVID-19, both within our workplaces and the wider community. Vaccination not only reduces the risk of infection and the severity of symptoms for employees but also contributes to population immunity. As vaccination remains a priority in the fight against COVID-19, we encourage vaccinated individuals to apply for this position.
Position Overview: This role involves taking full responsibility for branch administration to support customer service delivery and ensure efficient administration, monitoring, and management of branch operations.
Applicants whose applications are shortlisted will be contacted for an interview. If you do not receive an interview invitation within three weeks of the vacancy closure, please consider your application unsuccessful.
Specific Role Responsibilities:
Job Outputs: Assist the manager primarily with duties such as managing overdue rentals. Generate daily reports as requested by the manager and follow up on areas needing attention or feedback. Ensure branch compliance and meet all compliance report deadlines promptly. Compile daily, weekly, and monthly reports and gather statistics as requested by the manager. Prepare monthly reports on cash account submissions and ensure timely customer notifications for outstanding payments. Follow up on overdue rentals and process all partial billings. Handle phone calls and other customer service tasks. Manage fuel reconciliations, if applicable. Maintain detailed branch records. Assist with claims administration and filing. Ensure daily scanning and indexing tasks are completed. Prepare and distribute meeting minutes and routine correspondence. Health and safety responsibilities include preparing and clearing monthly reports. Undertake any other general administrative duties as required.
Qualifications and Experience:
Minimum Experience: At least 2 years of relevant administration experience in the industry.
Minimum Qualification: NQF Level 4 qualification (Grade 12 or equivalent).
Preferred Qualification: Secretarial or business administration qualification.
Minimum Requirements: Valid, unendorsed driver’s license. High level of computer literacy and accuracy.
Note: The successful candidate must be willing to work overtime and weekends when necessary.
Skills and Personal Attributes:
Competencies: Highly proficient in administration skills. Effective task and priority management abilities. Thorough attention to detail and accuracy. Strong communication skills, including telephone etiquette. Sound business understanding. Excellent organizing skills. Professional communication with various stakeholders. Time management proficiency, including prompt query resolution. Effective problem-solving skills. A team player with negotiation abilities. Ability to work well under pressure. Proficient in planning, control, and monitoring.
Personal Attributes: Professional demeanor. Friendly yet assertive. Resilient in the face of challenges. Systematic and logical approach to tasks. Capable of independent work.
