Full Job Description: Functional Area: Human Resources Onsite or Remote: Onsite Primary Skills: Proficiency in Microsoft Office Programs (MS Excel, PowerPoint, etc.) Country/Region: South Africa (ZA) City: Johannesburg Location: Johannesburg, Gauteng, ZA, 2000 Company Name: Innovative Mining Products (Pty) Limited Date of Posting: March 15, 2024
Job Profile: Frontline Administrator
Purpose: The purpose of this role is to deliver exceptional initial customer service, providing first-line information aligned with company objectives and values, while also performing various administrative functions.
Required Competencies (Knowledge, Skills, Experience, and Attitude):
- Serving as the face and voice of the company, representing its values.
- Maintaining a professional, presentable, and confident demeanor.
- Demonstrating a positive attitude, self-motivation, and a customer-centric approach.
- Ability to multitask and navigate through ambiguous situations.
- Flexibility and adaptability to handle work pressures.
- Upholding confidentiality when handling sensitive information.
- Intermediate proficiency in Microsoft Office, with practical experience.
- Familiarity with administration systems and office practices.
- Excellent written and verbal communication skills in English.
- Above-average numeracy skills.
- Data entry with a high level of accuracy.
Required Qualifications:
- Matric/Grade 12 completion.
- Certificate in Administration (advantageous).
Responsibilities:
- Welcoming visitors and directing them to the appropriate staff members.
- Organizing refreshments for visitors from the canteen.
- Maintaining cleanliness and attractiveness of the reception area and rooms.
- Arranging meeting rooms and fulfilling refreshment requests.
- Handling incoming calls promptly and professionally.
- Maintaining knowledge of the switchboard system and providing electronic messages/assistance.
- Managing after-hours switchboard functions, including recorded greetings.
- Reporting switchboard issues to Epiroc IT.
- Distributing updated extension numbers and DC numbers to staff.
- Handling incoming post, faxes, and emails.
- Sending outgoing faxes.
- Managing company post collection.
- Ordering and managing stock of stationery and toner cartridges.
- Issuing and controlling stationery usage.
- Fostering healthy relationships with all departments, individuals, customers, contractors, and suppliers.
- Ensuring all work meets required standards and quality.
Closing Date: March 27, 2024
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industry.
