Administration Clerk


Santam’s Claims department is currently seeking an Administrative Clerk to join our team at Hill on Empire, Johannesburg.


The Administrative Clerk plays a crucial role in the registration of new claims. Responsibilities include ensuring the accurate registration of claims within agreed service level agreements and performing general administrative duties as needed.


  1. Register claims within agreed service level agreements.
  2. Ensure accuracy in data captured on Santam and Broker systems.
  3. Verify claims against the correct policy section based on provided information.
  4. Collaborate with brokers.
  5. Correct errors or data identified in registered claims.
  6. Communicate claim registration through infographics to clients.
  7. Upload claim documents to document storage.
  8. Generate documents from the broker system as necessary.
  9. Schedule claims to the Desktop team if required.


  • Grade 12 certificate
  • Proficient in MS Office (Word, Excel, PowerPoint, Internet)
  • 2–3 years of experience in a Claims Services environment (Short-term Insurance)
  • Knowledge/experience in Personal Lines and Commercial Lines
  • Strong client service orientation
  • Ability to work under pressure
  • Accurate and fast typing abilities


  • Analytical thinking
  • Information seeking
  • Drive for results
  • Organisational commitment
  • Teamwork and cooperation
  • Customer service orientation


Santam is the leading general insurance company in Southern Africa, with a focus on expansion and transformation. While based in South Africa, we are rapidly entering emerging markets in Africa and Asia.

Our success is driven by our dedication to delivering “Insurance Good and Proper” to our clients. We value people, and our recruitment strategy aims to attract the best individuals, whether for permanent or temporary positions.

At Santam, we are committed to diversity and transformation, working toward creating an inclusive workforce that reflects the demographics of our society. We encourage qualified applicants, particularly those from designated groups, to submit their cover letter, CV, and salary requirements in MS Word format online at If you are aware of a qualified individual, please share this vacancy with them.

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