Administrator at Discovery

Business Unit: Discovery Employee

Benefits Function: Administration and Office Support

Exceed Expectations with Discovery

Discovery Employee Benefits Administrator About Discovery Discovery is committed to promoting health and safeguarding lives, seeking out and investing in exceptional individuals whose values align with ours. Our dynamic environment empowers self-driven individuals to thrive. As global thought leaders, we are dedicated to innovation, striving for financial success while fostering positive and meaningful societal change.

About Discovery Employee Benefits Discovery Employee Benefits is pioneering employee behavior change, creating healthier and wealthier workforces. We are reshaping the landscape of retirement savings and life insurance for companies and employees, making it an exciting and transformative business.

Key Purpose of the Role This position entails the day-to-day administration within the Retirement Funds business unit. The role involves comprehensive administration of various Retirement Fund disciplines, including monthly contribution reconciliation and investment, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent is responsible for implementing, maintaining, and improving processes and procedures, ensuring operational activities comply with regulatory frameworks accurately, effectively, and efficiently. The role demands knowledge, skills, tools, and competencies to meet job requirements within service level agreements. The candidate should be adaptable to change, contribute to continuous improvement, challenge the status quo, and play a role in change management within the team.

Areas of Responsibility (not limited to):

  • Processing daily and monthly transactional activities within agreed service levels.
  • Quality assurance for document verification when necessary.
  • Ensuring accurate, compliant day-to-day administration aligned with regulatory frameworks.
  • Handling queries from internal stakeholders and effectively communicating with clients to resolve issues.
  • Preparation of management and client reports for submission to superiors.
  • Dealing with escalated calls or queries, ensuring client expectations are met.
  • Developing and maintaining positive business relations with internal and external brokers.

Personal Attributes and Skills The successful candidate should demonstrate the following competencies:

  • Clear and effective communication skills, both verbally and in writing.
  • Strong reporting skills, with the ability to consolidate information into relevant reports.
  • Logical and objective communication.
  • Attention to detail.
  • Organizational skills.
  • Ability to express opinions, information, and key points clearly.
  • Probing for further information or greater understanding of a problem.
  • Good interpersonal skills relating well to people at all levels.

Education and Experience

  • Matric (essential).
  • 5 years of experience in Employee Benefits, Retirement Funds, and Umbrella Fund operations (essential).
  • NQF level 6 or similar (advantageous).
  • Relevant industry qualifications in Wealth Management and Introduction to Retirement Funds (advantageous).
  • Advanced Excel skills, familiarity with Retirement Fund and Umbrella Fund operations, Accounting, and Investments.


The Company’s approved Employment Equity Plan and Targets will be considered in the recruitment process. As an Equal Opportunities employer, we actively encourage people with various disabilities to apply.

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