Sales Support Administrator
About Us
Sexy Socks is one of South Africa’s pioneering sock brands, playing a key role in shaping the local sock movement. Beyond fashion, we are committed to using business as a force for positive change in our community.
We are seeking a Sales Support Administrator to enhance our sales team’s efficiency by managing administrative tasks and ensuring seamless sales operations.
Key Responsibilities
Sales Support
- Assist the sales team with daily activities to enhance productivity and performance.
- Stay updated on company products, services, and pricing.
- Handle customer inquiries regarding products, services, and pricing.
- Prepare and process sales orders, quotes, and contracts.
Order Management
- Track and oversee customer orders from initiation to delivery.
- Ensure timely order processing and provide status updates.
- Collaborate with logistics and procurement to facilitate smooth deliveries.
- Address and resolve customer complaints related to orders.
Database & Record Management
- Maintain accurate sales records, leads, and opportunities.
- Update customer information and monitor sales progress using the Order Tracker.
Customer Relationship Management
- Build and maintain strong relationships with customers.
- Monitor customer satisfaction and ensure timely follow-ups.
- Provide after-sales support and manage customer feedback.
Sales Coordination
- Act as a liaison between sales, marketing, and other departments for smooth execution.
- Assist in the development and execution of sales strategies and marketing campaigns.
- Prepare sales presentations, proposals, and materials for client meetings.
Scheduling & Event Planning
- Schedule meetings, calls, and appointments for the sales team.
- Organize and manage sales events, product demos, and trade shows.
- Ensure efficient coordination of the sales calendar.
Sales Tracking & Analysis
- Monitor sales performance and key metrics.
- Analyze sales data to identify trends and improve processes.
- Prepare sales reports and presentations for management.
- Handle administrative tasks such as filing, record-keeping, and data entry.
- Process and track customer payments and invoices.
Training & Development Support
- Assist in training new sales staff and providing ongoing support.
- Keep the sales team updated on product knowledge and best practices.
- Support special projects, product launches, and promotional campaigns.
Requirements & Qualifications
- Matric certificate (tertiary education is an advantage).
- 3-5 years of experience in sales administration, sales support, or customer service.
- Strong organizational and multitasking skills.
- Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills.
- High attention to detail and ability to work under pressure.
- Experience in a fast-paced sales environment.
Salary & Benefits
💰 R14,000 CTC per month
