Job Overview
Introduction:
We are seeking a dedicated and energetic Service Centre Administrator to join our dynamic retail team. In this fast-paced environment, every day brings new challenges and opportunities. The ideal candidate will have strong customer service abilities, a high level of accuracy, and demonstrate honesty and integrity in all interactions.
Responsibilities:
- Interact professionally with all customers, ensuring accurate transaction processing and management of cellular, credit, and lay-by services to meet established targets.
- Provide customer-focused service and address inquiries in a friendly manner.
- Meet individual performance targets.
- Administer cellular and credit services accurately.
- Process transactions and manage cash-ups efficiently.
- Manage tasks effectively and collaborate well within a team.
- Maintain security and housekeeping standards.
- Handle reception and switchboard duties as needed.
Minimum Requirements:
- Matric qualification.
- Numeracy skills and ability to handle cash transactions.
- Computer literacy, particularly with MS Office (Word, Excel).
- Strong attention to detail.
- Excellent interpersonal, written, and verbal communication skills.
- Team-oriented with strong telephone etiquette.
- Target-driven and customer-focused.
- Experience in financial and administrative roles.
- SAP experience (advantageous).
- Background in cellular and credit vetting.
- Knowledge of relevant company policies, procedures, and systems.
- High integrity, conscientious, and vigilant with fraud detection.
