Introduction
We are seeking a proactive and detail-oriented Workshop Administrator to support our technicians, foreman, and service manager with essential administrative tasks. This role is vital in ensuring smooth workshop operations, accurate service documentation, and driving service-related revenue through efficient quoting and parts management.
Key Responsibilities
Responsibilities include, but are not limited to:
- Professionally handle incoming calls and customer inquiries
- Liaise effectively with workshop staff, customers, and suppliers
- Source part numbers for Bobcat and Sany to assist technicians in compiling accurate quotes
- Prepare and dispatch quotations promptly
- Follow up on quotes to track conversion rates and investigate reasons for lost opportunities
- Assist with order amendments and part-related queries, including managing shortages and alternative sourcing
- Maintain an organized document control and filing system for workshop records
- Ensure strong customer relationships and maintain a high level of satisfaction
- Perform general administrative tasks to support workshop operations
- Contribute to ongoing improvements in administrative efficiency and customer service
Qualifications & Experience
- Matric certificate
- Minimum of 3 years’ relevant experience in an administrative or workshop support role
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with Autoline is an advantage
- Strong communication skills, both verbal and written
- Excellent organizational, time management, and problem-solving skills
- Ability to work accurately under pressure and meet deadlines
- Customer-focused with a professional and outgoing personality
- Self-motivated and able to work independently
- Attention to detail and accountability are essential
- Must have own reliable transport
Package & Remuneration
- Salary: R35,000 – R40,000 CTC per month
