Location: Pretoria, Gauteng
Position: Receptionist
Facility: Intercare Castle Gate Medical and Dental Centre, Waterkloof Ridge
About Us
Intercare is a forward-thinking healthcare organization committed to delivering value-based care and improving patient well-being. Guided by our purpose—to make people feel better—we embody values of People-Centredness, Integrity, Inclusivity, Compassion, Excellence, and Innovation in all that we do.
We are currently looking for a friendly and efficient Receptionist to join our team at the Intercare Castle Gate Medical and Dental Centre in Pretoria. This role is vital in creating a welcoming and professional environment for our patients, ensuring a smooth administrative and customer service experience.
Key Responsibilities
- Deliver exceptional, professional, and courteous service over the telephone and in person.
- Guide patients in completing the necessary documentation in accordance with internal policies.
- Handle all aspects of the patient journey at reception, including appointment bookings, check-ins, and payments on the relevant system.
- Direct patients to appropriate departments, professionals, or services as required.
- Maintain patient confidentiality in line with POPIA regulations.
- Ensure the reception area remains clean, organized, and welcoming.
- Direct emergency cases to the nursing station following established protocols.
- Address basic account-related queries and escalate when necessary.
- Process co-payments and outstanding balances according to Intercare policies.
- Perform daily cash-up and banking duties as per standard procedures.
Minimum Requirements
- Matric / Grade 12 certificate is essential.
- Prior experience in a customer-facing environment (preferably within a healthcare or reception role) is advantageous.
- Proficiency in computer usage is required.
- Familiarity with the GoodX medical system will be an added advantage.
Why Join Intercare?
If your personal purpose aligns with ours, and you identify with our values, we encourage you to apply. At Intercare, we embrace diversity of thought and welcome team members who add value to our growing culture.
To apply, visit: https://intercare.simplify.hr/
If you do not receive feedback within 3 weeks of the closing date, kindly consider your application unsuccessful.
