Location: Pretoria, Gauteng
Job Overview
We’re looking for a dedicated and customer-focused individual to provide excellent in-store service, ensure effective merchandising, maintain cleanliness, and support store operations in a high-paced retail environment.
Key Responsibilities
Customer Service
- Provide professional assistance to customers by offering product advice and handling inquiries
- Resolve customer complaints efficiently and politely
Merchandising
- Safely and correctly merchandise bulk stock according to the store layout and planograms
- Ensure designated areas are fully stocked and presented according to merchandising standards
Housekeeping
- Maintain a clean, hazard-free shopping environment
- Ensure immediate merchandising of newly received stock
- Maintain clear aisles and ensure shelf price labels are correct
- Complete checklists related to your shift, including canteen and facilities upkeep
Health and Safety (OHSA Compliance)
- Adhere to all health and safety protocols (e.g., wear safety gear)
- Ensure safe merchandising of racking and bulk stock
- Report any safety concerns or discrepancies to the Store Manager
Stock Control
- Report any damaged stock in your area to the Store Manager
- Help minimize stock loss through vigilance and adherence to procedures
Performance and Results
- Meet productivity targets and complete tasks accurately and efficiently
- Maintain company standards and deliver quality service consistently
- Follow through on assigned responsibilities and commitments
Problem Solving & Decision-Making
- Identify and investigate problems, taking action or escalating as necessary
- Make informed decisions aligned with company policies and procedures
- Implement solutions effectively within set timelines
Planning & Pressure Management
- Organize tasks based on store procedures and priorities
- Remain calm and focused under pressure, regardless of workload
Teamwork & Collaboration
- Work cooperatively with colleagues, customers, and suppliers
- Manage daily conflicts professionally and constructively
Communication
- Communicate clearly and respectfully in all interactions
- Share relevant information with the appropriate team members and stakeholders
Requirements
- Minimum Grade 10 (NQF Level 3) with at least 1 year of relevant experience, or Grade 12 with no prior experience
- Ability to speak English and the dominant local language
- Valid South African ID or work permit
- Basic math skills and ability to perform accurate calculations
- Availability to work shifts, weekends, and public holidays
- Ability to work in a fast-paced, high-pressure environment
- Strong attention to detail and commitment to safety
