Position Title: Junior Support Consultant
Location: Newlands, Cape Town
Company: Property24
Property24 is currently seeking a Junior Support Consultant to join our team in Newlands, Cape Town. If you are a self-motivated, detail-oriented individual with a passion for customer service, this opportunity is for you!
In return for your commitment to providing excellent support, we offer comprehensive training and development, the chance to grow within a dynamic customer service career, and the opportunity to work with a supportive team in a leading industry organization. Our selection process will consider our employment equity goals.
Minimum Requirements:
- Grade 12 (Matric)
- Previous experience in a customer support role
- A+ Certification (advantageous)
- Strong communication skills in English (basic Afrikaans an advantage)
- Solid working knowledge of Microsoft Windows and MS Office
- Ability to understand and apply IT and technical concepts
Key Responsibilities:
- Deliver prompt, friendly, and efficient support to customers via phone and email
- Accurately log all support activities and communication using the ticketing system
- Maintain clear and professional communication with customers, colleagues, and management
- Assist with ad hoc tasks, special projects, and internal training as needed
Personal Attributes:
- Proactive and resourceful with a strong sense of urgency
- Friendly, approachable, and customer-centric
- Professional telephone etiquette
- Strong problem-solving skills and initiative
- Effective time management and the ability to meet deadlines
- Performs well under pressure
- Collaborative and enjoys sharing knowledge with others
- Quick to learn and adaptable in a fast-paced IT environment
