Job Description
Job Summary
ANEW Hotel OR Tambo seeks a Porter/Driver to join their team. This role involves assisting guests by carrying their luggage, providing top-tier customer service, escorting guests to their rooms, and addressing any questions about the hotel’s facilities.
The position is based in Gauteng, Benoni.
Minimum Requirements
- Matric certificate
- A tertiary qualification (advantageous)
- Minimum of 2 years’ experience as a Porter/Driver
- Excellent communication and customer service skills
- Valid driver’s license with a PDP
- Observant, proactive, and detail-oriented
- Physically capable of lifting heavy objects
Key Duties and Responsibilities
- Welcome guests warmly, maintaining a hospitable, polite, friendly, and professional demeanor.
- Provide information about hotel services and accommodation rates.
- Foster positive relationships with guests, ensuring they feel at ease and addressing any complaints in a courteous and professional manner to uphold the hotel’s reputation.
- Coordinate and communicate effectively with relevant departments, particularly housekeeping and the restaurant.
- Handle inquiries and messages promptly and professionally.