Introduction
A vacancy exists at Medilogistics for an Administrator based in East London, reporting to the Distribution Manager. The Administrator’s role is to assist the Distribution Manager with daily activities related to a specific distribution hub, area, or function.
Duties & Responsibilities
Primary Responsibilities:
- Manage customer queries comprehensively.
- Handle queries and provide feedback to clients and the business.
- Arrange special requests and follow through for patients.
- Track parcels across all Medilogistics hubs.
- Perform any other ad hoc functions as assigned.
- Ensure 100% SLA and SOP compliance and adherence to timelines.
- Provide professional and accurate feedback.
Relationship Management:
- Maintain active involvement in office meetings and communications.
- Foster good relationships with drivers and office staff.
- Utilize effective communication skills, particularly via email.
- Follow the correct escalation process for various queries.
- Adhere to timekeeping standards and manage absenteeism and leave.
- Comply with company policies.
Disclaimer:
Please note that only shortlisted candidates will be contacted. If you have not received any response within two weeks of the closing date, consider your application unsuccessful.
Desired Experience & Qualifications
Qualifications:
- Grade 12
Experience:
- Previous experience in the logistics industry.
- 1-2 years in a customer service role.
- Computer literacy.
- Fully bilingual in English.
- Must have a valid driver’s license.
Note: Must have no criminal record.