Bestmed: An Employer of Choice
At Bestmed, we aim to be an employer of choice by fostering:
- A Personally Ours culture, enabling each individual to contribute uniquely to make Bestmed the ideal workplace for our talented team.
- An environment that empowers employees to bring the best version of themselves to work.
- A highly engaged workforce within a performance-driven setting where dedication and commitment are valued and rewarded.
Employee Benefits
We offer competitive benefits and exceptional perks, including:
- Work-life balance: 23 days of annual leave and an 8-hour workday (including a 30-minute break).
- Comprehensive benefits for permanent employees: options for life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
- Professional development: Access to abundant growth opportunities.
- Office amenities: Free parking, Wi-Fi, landline phone allowance, and complimentary refreshments.
- Wellness perks: Fitness facilities, on-site gym, Pilates, Bestmed Athletics Club, and the Tempo Wellness Programme (T&Cs apply).
- Team culture: Enjoy fun interactions, recognition programs, incentives, and celebrations of your milestones and successes.
If you are ready to go the extra mile, lead with integrity, stay positive, and work collaboratively, you could be the perfect addition to our Personally Yours journey at Bestmed!
Our Commitment
We prioritize a workplace that fosters professional growth, fair compensation, and inclusivity. Bestmed maintains a zero-tolerance stance against inappropriate behavior, including harassment or abuse of any form, to ensure a safe and supportive environment for all. This commitment is outlined in our Code of Conduct, which all employees must uphold.
We are an equal opportunity employer, committed to diversity, equity, and inclusion. If you have a disability and require additional support, please contact us at talent@bestmed.co.za.
Note: Bestmed reserves the right to adjust or cancel assessments, interviews, and placements as necessary.
Position: Dental Pre-Authorization and Customer Support Consultant
Responsibilities
- Assist with dental authorizations, addressing queries, and providing feedback to enhance operational efficiency and member satisfaction.
- Approve appropriate funding and deliver effective call center services to ensure exceptional customer service.
- Maintain professional telephone etiquette to achieve member satisfaction.
- Continuously update skills and knowledge to provide cost-effective, professional service.
- Mitigate risks related to hospital and authorized cases by adhering to scheme and clinical protocols.
- Ensure pre-authorizations align with benefits, scheme rules, and clinical protocols.
- Meet department service level agreements (SLAs) and deliver affordable managed healthcare services.
Requirements
Qualifications
- Grade 12
- Diploma from an accredited oral hygienist program
Experience
- Minimum of 2 years in a dental administrative role
Application Details
Thank you for your interest in Bestmed Medical Scheme. Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks of the closing date. If you do not hear from us, please consider your application unsuccessful. However, your CV will be added to our database for future opportunities.
