Job Description
Objectives
Main Purpose of the Role:
- Provide administrative support to the Data Centre Management and Site Supervisor.
- Manage calendars, schedule meetings, appointments, and coordinate site access for internal and external personnel.
- Compile and distribute meeting minutes.
- Prepare training materials and organizational reports as required.
- Handle internal and external departmental training.
- Oversee duty and shift rosters for all teams.
- Request quotations, raise purchase orders, and process invoices.
- Manage databases for testing instruments and ensure quarterly/annual calibration.
- Maintain tools, uniforms, and Health & Safety Registers according to Teraco HSE policies.
- Track inventory of supplies, tools, PPE, and critical spares, and place orders when needed.
- Arrange and receive stock shipments between branches and regions.
- Purchase, manage stock, and conduct monthly stock checks.
- Print, scan, and upload job cards and documentation into asset management systems, ensuring accuracy and report completion.
- Follow up with contractors to receive outstanding maintenance and installation documentation on time.
- Work with the maintenance team and external contractors to ensure the proper upkeep and repair of company assets, meeting standards and objectives.
- Schedule and oversee site maintenance, both planned and unplanned, and update the maintenance calendar.
- Review work methods to ensure all service level agreements (SLAs) are met.
- Supervise daily activities of all teams, ensuring job completion within set timelines.
- Manage, distribute, and update tickets, ensuring they are closed once tasks are completed.
- Monitor and dispatch technicians for incoming alarms and call outs during business hours, and follow up on after-hours issues.
- Notify clients about relevant maintenance, repairs, and outages.
- Report client-specific incidents that occur on-site.
- Assist with ad hoc office and facility duties as needed.
- Update internal communication channels when issues arise.
- Ensure proper handovers are compiled and followed up on.
- Coordinate with management to schedule daily, weekly, and monthly installations across all teams.
- Present weekly ticket status reports to the Data Centre Manager.
Skills Required:
- Strong technical abilities.
- Proficiency in office administration.
- Excellent communication skills and active listening, with the ability to understand requirements.
- Proactive problem-solving and quick assessment skills.
- Ability to work independently and as part of a team.
- Self-motivated and able to work without supervision.
- Professional demeanor with high levels of tolerance and patience.
- Commitment to continuous learning and self-improvement.
- Quick response to critical situations.
- Ability to troubleshoot systems and components to identify root causes of failures and implement corrective actions.
- Advanced skills in Microsoft Office.
Qualifications and Experience:
- Up to 2 years of experience in office management or administration.
- A minimum of 2 years of experience in a data centre or related field is advantageous but not essential.
- Familiarity with data centre operations and critical infrastructure is a plus.
