Comprehensive Job Description
Our depot stores embody our vision and commitment to providing customers with an exceptional experience. Every detail is crafted with care and precision, and our team is dedicated to creating solutions for peak performance and a better life.
Customer Support plays a vital role by delivering outstanding service to both new and existing customers, connecting them to our unique world of workwear and offering comprehensive solutions.
Main Responsibilities:
- Gain a thorough understanding of our entire product range.
- Understand customer needs and connect them with the appropriate solutions.
- Build and maintain strong relationships with new and existing customers.
- Engage directly with customers to address queries and concerns, and handle incoming customer calls.
- Assist customers by preparing quotations for current and future orders.
- Ensure efficient processing of new orders, manage the flow of orders, and liaise with External Advisors as needed.
- Maintain well-stocked and well-merchandised product displays to the highest standard.
- Process customer payments at the Point of Sale and take responsibility for the cash desk when required.
- Be available to work on weekends when required.
Experience Required:
- Experience in a similar role focused on customer service.
- Excellent telephone manner and well-spoken.
- Fluent in spoken and written English.
- Proficient in MS Office, with advanced skills in Excel (spreadsheets), Word, Outlook; preferably also Syspro.
Ideal Personality Traits:
- A reliable “go-to” person.
- Excellent communication skills and people-oriented.
- Enthusiastic and proactive, with a sense of urgency to deliver results.
- Passionate about excellence and attention to detail, with strong follow-up and follow-through skills.
In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities,