Purpose of the Role
Responsible for processing commission payments for accredited brokers contracted to schemes administered by Medscheme.
Key Responsibilities
Client Service & Quality Assurance
- Adhere to established procedures and collaborate with team members and leadership to ensure optimal service delivery.
Compliance & Risk Management
- Ensure adherence to all legal, statutory, and regulatory requirements.
- Follow operational risk and governance frameworks, taking necessary corrective actions when needed.
Financial Management
- Contribute to departmental cost-saving initiatives to support financial targets.
Operational Efficiency
- Work effectively within the team and across departments to meet service delivery objectives.
- Identify and resolve operational issues, escalating unresolved matters when necessary.
- Ensure all tasks align with delivery goals and provide necessary support for successful execution.
Strategy Execution
- Stay informed about operational updates influenced by external factors.
- Maintain high-quality service standards and align tasks with departmental priorities.
- Follow best practices and actively seek opportunities for process improvement.
Leadership & Development
- Deliver work in line with Human Capital policies and agreed performance standards.
- Engage in personal development, coaching, and mentorship activities.
- Support diversity and transformation initiatives.
- Uphold Afrocentric values in professional conduct.
Stakeholder & Customer Engagement
- Build and maintain effective relationships with customers and stakeholders.
- Address complaints and concerns in alignment with company policies, ensuring customer satisfaction.
Key Deliverables
Operational Functions:
- Process commission data, scheduling, and documentation within agreed service levels.
- Capture broker notes in compliance with scheme commission rules.
- Analyze and document pay point movement reports.
- Generate and distribute monthly audit reports to verify broker commission changes.
- Verify and maintain broker accreditations with the Council for Medical Schemes.
- Manage existing broker accounts and process new ones within required timeframes.
- Ensure accurate commission runs and resolve payment-related queries.
Competency Requirements
Knowledge:
- Understanding of relevant legislation, processes, and procedures.
Skills:
- Strong attention to detail and accuracy.
- Proficiency in relevant systems and software.
- Problem-solving and decision-making abilities.
- Effective communication and business writing skills.
- Strong numerical and data evaluation abilities.
- Customer-focused approach.
- Task management and organizational skills.
- Proficiency in Adobe Creative Suite and data modeling.
Experience & Qualifications
Experience:
- 1–2 years of relevant experience.
Qualifications:
- Matric and/or relevant certificate/diploma.
Compensation & Benefits
- Competitive package offered.
