Bank Teller – Absa Bank
Empowering Africa’s Future, One Story at a Time
With over a century of expertise, Absa is a proudly African bank with regional and international influence. Joining our team means becoming part of an exciting growth journey where we shape the future together.
Job Summary
We are seeking a detail-oriented Bank Teller to efficiently process transactions while providing exceptional customer service. This role ensures accurate execution of banking operations while fostering positive client interactions.
Key Responsibilities
Cash & Transaction Processing:
- Manage and balance cash float daily, ensuring adherence to prescribed cash limits.
- Handle cash deposits, withdrawals, cheques, drafts, and other financial instruments.
- Verify customer identification and account details before processing transactions.
- Identify and report suspicious or fraudulent activities.
- Ensure compliance with banking policies, including cheque handling and ID verification.
- Accurately capture all transactions on the bank’s system.
- Reconcile cash at the start and end of each day, preparing reports for audits and management.
- Process reconciliations, manual transaction charges, and journal entries.
Customer Service:
- Assist customers with transaction processes for seamless banking experiences.
- Provide guidance on completing documentation such as deposits, withdrawals, and requisition slips.
- Offer product recommendations and migration to digital banking channels.
- Maintain a professional and customer-centric approach at all times.
Sales & Lead Generation:
- Identify and act on sales opportunities through teller prompts.
- Inform customers about promotions and refer them to Sales Consultants.
- Meet personal sales targets by providing tailored client solutions.
- Accurately capture and follow up on sales leads.
Compliance & Risk Management:
- Secure and manage the branch safe in accordance with policies.
- Maintain accurate transaction records for control and audit purposes.
- Adhere to regulatory requirements, including money laundering controls.
- Keep teller stations secure and comply with safety procedures.
- Regularly update knowledge on policies, fraud prevention, and financial regulations.
Qualifications & Skills:
- Education: Further Education and Training Certificate (FETC) in Business, Commerce, or Management (Required).
- Experience: Prior experience in a banking or teller role is advantageous.
- Skills:
- Strong attention to detail and accuracy.
- Excellent customer service and communication skills.
- Ability to multitask and work under pressure.
- Knowledge of banking products and compliance regulations.
Why Join Us?
- Competitive salary and benefits.
- Opportunities for career growth within a leading African bank.
- A supportive, inclusive, and innovative work environment.
Absa Bank Limited is an equal opportunity employer and is committed to diversity and inclusion. Preference will be given to candidates from designated groups in line with the Employment Equity Act.
Absa reserves the right not to fill this position.
