Discovery Corporate & Employee Benefits Administrator
About Discovery
Discovery is dedicated to enhancing and protecting lives by promoting healthier living. We seek driven, aligned individuals to contribute to our dynamic, innovative environment, where we strive for both financial success and positive societal impact.
About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits is pioneering innovative employee benefits solutions that foster healthier and wealthier workforces, redefining retirement savings and life insurance for companies and employees.
Key Purpose
This role involves the daily administration and team management within Umbrella Fund Operations, a core function of our Retirement Funds business. The Administrator will manage a diverse portfolio of retirement fund processes (e.g., contributions, claims, investments, transfers) ensuring accuracy, efficiency, and regulatory compliance. The ideal candidate will drive process improvements, maintain service level agreements, adapt to change, and contribute to the growth of this dynamic business unit.
Key Responsibilities:
- Process daily and monthly transactions within agreed service levels.
- Conduct quality assurance for document verification.
- Ensure accurate, compliant administration adhering to relevant regulations (Pension Funds Act, Tax Act, Fund Rules).
- Maintain data completeness and quality.
- Resolve internal and external stakeholder queries and escalations effectively.
- Prepare management and client reports.
- Manage escalated queries and maintain client satisfaction.
- Develop and maintain strong broker relationships.
- Assist the Team Manager with project management.
- Serve as a Subject Matter Expert in managed retirement fund areas.
- Generate innovative solutions and conduct root cause analysis.
- Make informed, risk-aware decisions.
Personal Attributes:
- Leadership and supervisory skills.
- Strong planning and organizational abilities.
- Excellent interpersonal and communication skills.
- Persuasive and influential.
- Adherence to principles and values.
- Focus on delivering results and meeting customer expectations.
- Ability to cope with pressure and setbacks.
- Strong networking and relationship-building skills.
- Teamwork and analytical abilities.
- Problem-solving and initiative.
- Commitment to learning and technology proficiency.
Education and Experience:
- Matric (essential); further studies advantageous.
- Strong telephone etiquette, detail-oriented, and self-driven.
- Customer-centric focus.
- Advanced MS Excel skills, accounting, operational processes, and process mapping knowledge.
- Employee Benefits and Group Risk claims knowledge.
- Familiarity with Compass and Paradigm (internal systems).
- 3-5 years of claims experience in the long-term insurance industry; pension and provident fund experience preferred.
Employment Equity
Discovery is an equal opportunity employer and will consider its Employment Equity Plan and targets during the recruitment process. We encourage applications from people with disabilities.
