Customer Services Administrator – Sappi Southern Africa
📍 Location: Johannesburg, South Africa (Sappi South African HQ)
📅 Posting Date: 13 March 2025
⏳ Closing Date: 27 March 2025
🛠 Department: Supply Chain
We’re Hiring!
Sappi Southern Africa is looking for a proactive and detail-oriented Customer Services Administrator to be the first point of contact for business customers. This role involves handling order bookings, stock inquiries, delivery instructions, and coordinating transporter arrivals.
Key Responsibilities:
- Process bookings, confirmations, amendments, and cancellations of sales orders in SAP.
- Manage the order book, finalize balances, and adjust orders to different machines and warehouse locations.
- Collaborate with the manufacturing planning team for order allocations.
- Maintain customer profiles using the Salesforce system.
- Oversee the distribution and delivery of customer orders via the Track and Trace system.
- Verify customer credit limits before finalizing distributions.
- Provide regular updates on order status, stock availability, and professionally handle customer complaints.
- Issue Certificates of Compliance (COC), invoices, and Proof of Deliveries (PODs) as needed.
What We’re Looking For:
- A Commerce Degree in a relevant field.
- At least 3 years of experience in customer service within a B2B environment.
- Strong knowledge of SAP modules for order processing, claims, transportation, and planning.
- A customer-focused mindset with excellent communication skills.
- Willingness to work on-site during business hours.
Why Join Sappi?
Sappi is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer, providing fair consideration for all applicants regardless of race, gender, sexual orientation, disability, or other protected characteristics. We also encourage and support vaccination among our employees.
🔗 Apply today and become part of a dynamic team driving excellence in customer service!
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