Job Title: Receptionist/Administrative Assistant
Job Summary
The role involves handling reception duties, managing communication, and providing administrative support. Responsibilities include answering and directing calls, welcoming visitors, processing emails and documents, and assisting with dispute referrals while ensuring professionalism and efficiency.
Key Responsibilities
Reception & Communication:
- Answer calls professionally and direct them appropriately.
- Screen and route calls efficiently.
- Take accurate messages and forward them promptly.
- Welcome visitors and guide them to the appropriate person.
- Assist parties in completing dispute referral forms and provide interpretation if needed.
Administrative Support:
- Maintain an organized reception area.
- Sort and distribute emails efficiently.
- Handle courier services for documents and parcels as requested.
- Manage incoming and outgoing mail, including hand-delivered and couriered items.
- Accurately capture dispute referral forms in the Case Management System (CMS).
- Keep records of Labour Court Review Applications received.
- Assist with additional tasks as directed by the manager.
Required Skills & Attributes:
- Strong verbal communication and active listening skills.
- Ability to work under pressure while maintaining high service standards.
- Diplomatic, assertive, and professional in interactions.
- Self-motivated with strong problem-solving abilities.
- Ability to build and maintain positive relationships with stakeholders.
- Adaptability in communication and interpersonal style based on tasks and individuals.
- Attention to detail and accuracy in task execution.
- Patience and the ability to work effectively under pressure.
Qualifications & Experience:
- Matric (Grade 12) or equivalent qualification.
- Customer service experience is essential.
- Presentable and professional demeanor.
- Fluent in English (multilingual abilities are an advantage).
- Computer literacy is essential.
- Knowledge of the Labour Relations Act and case management systems is beneficial.
If you meet the above requirements and have a passion for customer service and administration, we encourage you to apply.
